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if you know who the consultant is, she can get you a receipt. If you know who the host is HO can find the show to see if the product was purchased. It is easier if you have the consultant name, host name, show date and number, but, you can get around it. I had a customer who lost her receipt and because of computer problems, I didn't have the information for her. I emailed home office and they found my show and host and verified she had purchased the items (cookware) and gave me a reference number and said send it back and we will replace it.
You need a receipt for everything even lifetime guarantees! Just remember, that our guarantees change! Last catalog the Stainless Steel Whisk, Twixit Clips and Easy Clean Kitchen Brush had lifetime guarantees...and this catalog they don't! So if you have a stainless steel whisk and bought it 5 years ago, but don't have the receipt, you are out of luck to replace it!
I didn't know those were receipts until a few days ago. Am I just out of luck if something breaks that came in my bonus packages? The only thing that I have is from my super starter kit, showing that I used credit for my show and my consultant agreement.