Lesson Learned in Calling Customers Back

[naekelsey]

I have always had a problem calling past customers to see if they need anything else or even telling them the new host items for each month to see if they want to host a party. (i don't have a problem making sure items are working and etc) I am always affraid I am bothering them.

I just ran into a neighbor who had a party for me in Aug, and she told me that so & so needs me to call her. She needs a lid for the other "cookware" that she bought through another party a few weeks ago!!! (she started with a little saute pan) I knew she loved the one piece she bought at the party I consulted but never ASKED if she was interested in anymore????!!! I did call when the cookware was offered as a host item but she didn't want to host a party. AND I still didn't ask then if she wanted to order anymore!!

So make sure you call your costumers asking if they would like to add any PC items to there collection...I know I will..

 

[PampMomof3]

Thanks for a much needed reminder that we ALL need!!!

 

[Chef Diane]

Lesson learned, thanks for posting

 

[mommyhugz1978]

thanks for the little reminder!!

 

[Morvin]

how long after the show do you call I to am always afraid that I am bothering them and in my mind I think they always seem annoyed! But I am in a slump and I am willing to try anything I have been doing a ton of cold calls to names that I got from vender events and I am getting no where fast!! So maybe I need to do some customer care calls and try to get some bookings from there but how far do I go back?
heather

 

[KellyRedHead]

I always wondered also how long everyone waits to do your customer care calls after the show gets delivered?

Don't want to call to soon, but don't want to wait and call months after either? So what's your time frame?

 

[Jilleysue]

Yeah I have to get over this fear of the phone. Once I do, I know my business will be out of control because everything else is going perfect.

 

[DebbieJ]

Call 3 weeks after delivery to make sure they've taken everything out of the box. That way if anything is wrong the product can still go back on PC's dime.

 

[PCGINA]

Anytime!!!Think of it this way... when was the last time a WalMart representitive called you and asked you about how your cheese grater works???

When OI returned from NC last year, I vowed to call ALL of my past customers(ya know the ones I had NEVER called)!! This was 6 months later... I simply told them that I like to check back with everyone to see if their product was meeting there needs, and of course to offer them CS whenever they needed it.

117 calls later:

25 orders
7 bookings
3 recruit leads (was has signed)

It was worth me tucking my tail and getting on the phone...

I have NEVER received a call from another DS consultant asking if the product I purchased was satisfactory!!!

Most of the people I called were not bothered by my call - they appreciated it...

I NOW try to call them within 30 days of delivery...

my .02

 

[KellyRedHead]

HI Gina!

How do you work booking/recruiting etc.. into your customer care calls?

I assume you probably tell them about the upcoming specials, does that usually interest them?

Thanks-
Kelly

 

[Chefgirl2]

Way to go Gina!! I keep saying I am going to do it..