Bad Practice? Making Oob Calls Only?

[pampermejolene]

Generally speaking, the only follow up calls I make are about a week after the order has been delivered. I figure that has given the host enough time to distribute the orders and then I call to see if they have taken the products out of the boxes if they need recipes or hints & tips etc. I have done this with all my shows (probably half my shows have been catalog).

Recently I was supposed to do a joint party with 2 other DS companies. I didn't know them, just the girl that was putting it together. I had to cancel 2 days in advance because I had fallen ill. The host and I talked and decided to treat it as a catalog show... no problem...

Well, I just received an email from one of the other consultants wondering where her stuff was and hoping it would be here within 3 weeks when she leaves to go out of the country (the party was a week and a half ago). And she also informed me that she had talked to one of her friends who had ordered from me and if she didn't hear from me today that she was going to cancel her order. (the whole tone of the email was very rude).

I did call the lady but was only able to leave a message. I'm just wondering if anyone else has had any problems like this. Should I be calling all catalog orders PRIOR to placing the order? that just seems a bit redundant to me... they just placed the order! When I have called for oob calls, people have been able to ask for tips or sometimes even order another of whatever it was because they like it so much or whatever.

Any advice would be appreciated. I guess part of me kind of feels attacked and I want to know that I am doing the right thing or that I should change my biz practices. However, I don't want to change how I run my biz if maybe it's just two someone nit-picky ladies.

 

[BlessedWifeMommy]

Wow, I think you ended up with a couple rude customers. Maybe the host didn't give them much info. I would call them and let them know the status. Be overly nice.

 

[susanr613]

I usually do not call catalog orderers to let them know I am placing the order, most of the time because the host only gives me their names anyway. Sounds like you bumped into a couple of people with different expectations.

I would not stress about it.

BTW - great picture!!

 

[ChefBeckyD]

Hmmm, that is really expecting a lot from you - I wonder if they thought that you stock the stuff and could just fill the order from your storeroom?

 

[pampermejolene]

Thanks!
I thought I was doing ok, but I still consider myself somewhat new at all this (Feb 22 is my one year anni ) If I called all my catty orders and did host coaching and OOB calls, I would never get off the phone!