Just Got a Call From Ho Solution Center...

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Discussion Overview

This thread discusses issues related to discrepancies in pricing and order totals experienced by participants when interacting with the solution center. Participants share their frustrations and personal experiences regarding the accuracy of product pricing and the handling of these issues by customer service representatives.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant notes that their show was on hold due to a pricing discrepancy, stating that the price of the 5" boning knife was incorrectly recorded by the solution center.
  • Another participant expresses frustration, questioning why the printed price is not being honored and suggests that the host could add to the show to meet the required total.
  • Several users mention their annoyance at the lack of accuracy in the information provided by the solution center, with one participant emphasizing that the printed price is indeed $19.60.
  • One participant shares their experience with a customer service representative who acknowledged the issue and indicated that further investigation would take place.
  • Another participant references a previous post about issues with P3 not automatically populating discounts, which could contribute to the discrepancies being discussed.

Areas of Agreement / Disagreement

Views differ regarding the handling of pricing discrepancies, with some participants expressing frustration over the inaccuracies and others discussing potential solutions. No clear consensus emerges on how these issues should be resolved.

Contextual Notes

The discussion reflects personal experiences with the solution center and highlights concerns about pricing accuracy and communication between consultants and customer service.

Who May Find This Useful

Consultants who have experienced similar issues with pricing discrepancies or those interested in understanding how to navigate interactions with the solution center may find this discussion relevant.

jenniferknapp
Gold Member
Messages
3,470
My show is on hold, and they tried to tell me that my show was at 799 instead of 801... because the 5" boning knife (HM20) is only 18 instead of 19.60.....well in PP3 and on the flyer it is 19.60! So, just beware if you get a call, that is most likely what it is...their computers must be wrong! (so of course they are saying that the FPV total is wrong, etc)

argh!
 
That stinks! Shouldn't it be what it is printed at? Will they let you add to the show since it is their mistake? Surely you can get the host to buy something over $1.60 to get the show back up again.
 
How annoying, you think they would check and double check all that info so that something like that wouldn't happen.
 
It's $19.60 in PP too - and I did the math - $19.60 is the correct price - someone in the solution center needs to get a calculator!:rolleyes:
 
So what did they do by the way?? Did they go with their price or the price everyone else has?
 
  • Thread starter
  • #6
The lady was very nice and was going to bring it to her supervisor...and she said I should expect "a lot of calls back" ....she said that they didn't even get any information on the two additional knives that are included! She goes "you guys get more than we do!" ...so it was sort of out of her hands, but we had to work step by step together to figure out where the order came up $160 short for guest sales, but yet I owed over $15.... so we'll see! (The reason why I wanted to make you all aware is she said "you are the second person!")
 
Someone posted recently that P3 wasn't automatically populating PHDs and discounts, so if you computed it that way but P3 didn't, it could explain the difference.
 

Frequently Asked Questions

What is the Ho Solution Center?

The Ho Solution Center is a support service designed to assist Pampered Chef consultants with various inquiries related to their business, including product information, order processing, and marketing strategies.

Why did I receive a call from the Ho Solution Center?

You may have received a call from the Ho Solution Center to provide you with important updates, assist you with specific questions, or offer guidance on enhancing your direct sales business with Pampered Chef.

Is the Ho Solution Center affiliated with Pampered Chef?

Yes, the Ho Solution Center is an official support resource affiliated with Pampered Chef, dedicated to helping consultants succeed in their direct sales endeavors.

What kind of support can I expect from the Ho Solution Center?

The Ho Solution Center offers a variety of support options, including answering product-related questions, providing training resources, assisting with order issues, and offering marketing tips to help you grow your business.

How can I contact the Ho Solution Center if I have further questions?

You can contact the Ho Solution Center through the official Pampered Chef website or by using the contact information provided during your initial call. They typically offer phone support, email assistance, and online resources for additional help.

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