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chefann said:The $4.25 for the first order each month is based on order type. So a supply order doesn't count against an outlet sample order.
BUT- it's also based on the date submitted. So if you submitted a supply order in November you've used up the reduced shipping, even if the date on the order was October.
The amount of additional shipping fees for a late order can vary depending on the shipping method and location. Please contact our customer service team for more specific information.
Unfortunately, once an order has been processed and shipped, it cannot be canceled. We apologize for any inconvenience this may cause.
If your order originally qualified for free shipping, it will still be eligible even if it is delivered later than expected. However, if you had selected a faster shipping method that incurs additional fees, those fees will still apply.
If your order has not yet been shipped, you may be able to change the shipping address. Please contact our customer service team as soon as possible to make the necessary changes.
When an order is shipped later than the estimated delivery date, additional fees may be incurred due to changes in shipping costs or expedited shipping methods. We apologize for any inconvenience this may cause and are constantly working to improve our shipping processes.