Is my large supply order stuck? Need advice!

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Discussion Overview

This thread discusses various experiences related to delays and issues with supply orders placed by Pampered Chef consultants. Participants share their frustrations and seek insights into similar situations they are encountering.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed concern over a large supply order placed on February 1st that has not appeared in the order status screen despite multiple follow-ups.
  • Another participant mentioned a similar issue with an order submitted on February 4th that is also not showing up.
  • Several users noted that they have experienced delays with their orders, with some orders taking longer than expected to process and ship.
  • One participant shared that their supply order was delayed until the day it was scheduled for delivery, despite being placed on February 1st.
  • Another participant highlighted that their order submitted on January 31st was processed quickly, contrasting with later orders that faced delays.
  • One participant mentioned that they were told by customer service about internal issues affecting order processing.
  • Several participants expressed frustration over the lack of communication from the home office regarding their order statuses.
  • One participant shared their experience of having to reorder due to an internal problem, resulting in high shipping charges.

Areas of Agreement / Disagreement

Views differ among participants regarding the consistency of order processing, with some experiencing delays while others report timely deliveries. No clear consensus emerges on the reasons behind the issues.

Contextual Notes

Participants are sharing personal experiences related to supply orders, highlighting the variability in order processing times and communication from the home office.

Who May Find This Useful

Consultants experiencing similar delays with their supply orders or those interested in understanding the challenges faced by others in the community may find this discussion relevant.

well today I finally got the catalogs and get it opened up well ps they were wrong they were the new spring and summer which will help me then but I need fall and winter right now. This is becoming horrible as it goes on and on it has become a daily part of my life dealing with this stupid supply.
 
  • Thread starter
  • #32
Thanks to ya'll I called back tonight & got right through & the lady agreed I shouldn't pay the $48 shipping so they are adjusting it off.
 
kaseydee said:
Thanks to ya'll I called back tonight & got right through & the lady agreed I shouldn't pay the $48 shipping so they are adjusting it off.
Click to expand...

Yahoo for small victories! Hope you get your complete order soon!
 
kaseydee said:
Thanks to ya'll I called back tonight & got right through & the lady agreed I shouldn't pay the $48 shipping so they are adjusting it off.
Click to expand...

That's wonderful but is there any explanation of why we are not getting our supply orders?????
 
I just checked my shipping status and now my supply order is showing that it's "Picking" - finally!

Danielle - I think it's all a result of the new software system that they elevated at Home Office, in addition to the new procedures that the phone associates and possibly warehouse staff are following now in conjunction with the new system. At my day job, we try to manage those types of transitions and make it invisible to our customers, but sometimes there is fallout (esp. if there are system issues, like it sounds like there are from Marla's note that Janet posted).
 
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