Is a Receipt Needed for a Lifetime Warranty Replacement?

[KimmyDarling]

Just received this from one of my upcoming hosts, regarding one of her outside orderers, who wants to book a show with me (yay!).

"she may be contacting you regarding the replacement of her family skillet. She purchased it about 11-15 years ago (I forget which she said) and has no idea where the receipt is, if kept. If something is “lifetime guarantee”, is a receipt still necessary?"

My guess is that she won't have the receipt. What is the policy/procedure? I've not had this situation come up before.

Thanks for your help!
Kimmy

 

[cmdtrgd]

Since the guarantee is not transferrable and since people sometimes sell their PC products at yard sales, she would need a receipt. If she can remember the name of the host or the consultant and an approximate month and year, HO can search for the order. However, I'm not sure how far back their computer records go. If this doesn't pan out, suggest that she gather $150 in orders and get another one for free.When did the Professional line come out? If it is Generation II, the warranty is long past! HTH

 

[DebbieJ]

The Professional line is only 6 years old or so. Her skillet is surely Gen II, which carried just a 2 yr warranty.

Sorry!

 

[PCGINA]

Good catch Deb - I would not ahve know that - being a newbie myself...

 

[jdavis]

HMMM, makes me wonder, one of the women I know said she has a pan that is like 20 something years old that she got from PC and she said it was a lifetime warrantied pan, but she has never had any problems with it. She is one of the people who convinced me to do this in the first place, and one of my good customers, now if she can just get her employees to quit putting her ice cream dippers in the dishwasher bucket she will be doing good, lol.

 

[Lisa/ChefBear]

I know Professional has been around longer than 6 years, I don't know for how much longer, but I had been eyeing for a LONG time as a hostess.

I had a show and still didn't have $ for it, so my mom got me the Generation 2 cookware for Christmas, at least 3 years before I got married, as I couldn't afford the Professional. I've been married 7 years now, and it will be 8 in May, so it's been out for at least 10-12 years.

HTH,

Lisa

 

[trps]

Professional came out in 2000 at National Conference the Gen II was the only before with the 2 yr warranty they are also year stamped on the bottom like 0098 or 0005 so you know they actual year purchased. Like in Jan 05 you could have an 0004 but for the most part that goes with the actual year.

 

[raebates]

I have had several customers ask for replacements of products that are out of warranty. For some reason many of them think that EVERYTHING from PC carries a lifetime warranty. Maybe we had a confused consultant who worked the area.

I've had a couple of them argue with me. I was polite, pulled out my handy catalog, and pointed out the warranty info. Had one say that they obviously changed the policy. I gave her the HO number. Let them deal with her.

I make sure I point out at my shows that everything (excluding consumables, of course) has at least a 1-year warranty. I encourage people to take a look at the little numbers in the circles. I also remind them to keep hold of their receipts until the warranty on each item has expired. Of course, if they purchase it from me, I'll have a copy on file (or at least on computer).

I'm hoping that this misconception will be cleared up soon. I hate disappointing customers.