Individual Order Refused by Recipient--Now What?

[straitfan]

I need some advice about an individual order. I received the e-mail notification earlier this week that I had an order off of one of my wedding registries. As I was tracking my mid-season incentives, I saw the tracking # for this order and clicked on it. I thought it odd that it was being shipped to the customer in IN, rather than the bride here in KS. Then I see a delivery exception and it's noted that the recipient refused the shipment! (Probably b/c she DID want it shipped to the bride),. Do I call HO and intervene, or just let them take care of it? I really haven't done anything to get or "service" this order.

 

[ivykeep]

Was there any contact information provided about the person who ordered? Maybe you could call them and ask what the wanted to do and what the want to do to fix it.

 

[straitfan]

Just a name, nothing else. Do you think HO will figure it out?

 

[dannyzmom]

I would call HO just to follow up on it and see if there is anythin gyo ucan do from your end

 

[straitfan]

I think I will. It was a fairly large sale, and I'd hate to lose it, or worse yet, have word of mouth get around to not use the PC registry!

 

[PCGINA]

I think I will. It was a fairly large sale, and I'd hate to lose it, or worse yet, have word of mouth get around to not use the PC registry!

Have you heard anything back from HO Christy??

 

[Chef Kearns]

It could be that they ordered some personal items. The bride refused it and had it shipped back to the purchaser. FedEx may have sent it to the wrong address somehow and the bride knew that that order was supposed to go to the other person.

 

[straitfan]

I did call. I told the operater what my speculation was, and then she took all the info. on what the bride's address was, etc. Towards the end of the conversation I aked if HO would contact the purchaser and let her know what had been done (since I didn't receive any contact info. with the order.) THEN she said, "oh wait" it looks like she (purchaser) has already called this in! Strange that she didn't see that before taking all my info! They told me it was good that I was looking out for myself though! It was a case of she thought she had sent it to the bride and had it shipped to herself instead. I guess all's well that ends well.