Grrr. Here I go with a vent. My Dec. 14 show, submitted on the 15th, got delivered on the 22nd. BUT, I don't know what FedEx did. Per the tracking details, at 6pm on the 22nd, it says "delivery exception - local weather delay, delivery not attempted." Mind you, it had stopped snowing 48 hours earlier. My host checked the tracking right after this update and it said delivery would be on the 23rd. Then at 7pm it says "delivery exception - delivered to address other than recipient." There is a signature name, but my host doesn't know who that is. It may be a doorman. She did not check the tracking again on the 22nd. She got to work on the 23rd and e-mailed me saying she didn't get the delivery, she was leaving town right from work and was wondering if PC would pay to ship the gift items to recipients b/c people at her show had purchased gifts to take out of town with them. I really wish she would have contacted me on the 22nd so I would have seen that it was later signed for and she could have tried tracking it down in her building. Or, I wish she would have gone home on her lunch hour to try to find it but she said it was too far from work to home (work and home are within the city and in my mind not too far; it's not like some people in my area with an hour's commute one way; plus it was right before Xmas when no one is doing much work anyway, at least not back when I worked in an office). Perhaps because none of her items were gifts she didn't care as much. Two people from the show did do direct ship. My host is not returning home until the 3rd so I really don't know where the boxes are. I called HO (yeah, yeah, yeah, it took me a while to call but I wasn't in a hurry b/c she's not getting back until the 3rd). The rep said basically b/c it was delivered on the 22nd that PC won't do anything about paying for shipping. I think she thought I was asking HO to direct ship out the items. The rep is putting in a request for FedEx to contact the driver to see where the boxes are. I feel like I'm being a lawyer, but it says "delivered to address other than recipient." To me that means PC did not meet it's commitment to deliver the show by the 22nd. Now I'm stuck with deciding what to do from a customer care perspective. Do I pay for shipping? I'm not sure how many people we're talking about. I don't think any of the items are very heavy, but it's really not something I want to handle. If I were to pay for shipping, I would want to ship it myself so I could do it as cheaply as possible, which would mean getting the products (they're 30-40 minutes away from me). I'm not making a special trip. It would be a few weeks at least until I'm back in that area. I did get one firm booking from the show (thankfully one of the people who did direct ship), but there are other booking leads. I don't want to leave a sour note with these customers. I don't want to bad-mouth the host by saying "your co-worker could have put a little more effort into this for you." I had no idea when I was discussing shipping with everyone at the show that she was leaving town on the 23rd. It really left us no room for error, so of course we had an error. Somehow sending them a SB doesn't seem adequate. Maybe I'll send her a few rubs to give them. Does the fact that I think these people are all in their 20s make a difference? Thanks for reading.