sarahsellcm
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Improve Your Host Coaching Skills: Tips for Boosting Party Success
- Thread starter sarahsellcm
- Start date
stefani2
- 1,687
Host CoachingI have REALLY stepped-up my Host Coaching. Since I have done that, my Show Sales have been consistently around $1000.
I give out a Host Package 1 month before the Show Date. I call her once a week and just focus on attendance - invite invite invite! If the people can not come - I tell her to get them a catalogue and an OOF (I give each host about 6-8 catalogues - sometimes more if she asks). On the back of the OFF, I print off the Guest Special. I tell her 'we want 12-15 Orders PLUS we NEED your friends to book their own show - so you get that month's Host Special at 60% off'. When you tell them WHAT you EXPECT - they will do it for you!
If she can not come up with enough people to order - I brainstorm with her, re-direct her to the '50 in 5' handout, and tell her to promote my PWS for out-of-town/province Friends and Family.
I did up my OWN binder for Host Coaching. It has all my Host Coaching notes, HER Host Package contents (for ME to refer to). I use it to talk her through everything during our first Host coaching Call. It has helped me to remember what I want/need to tell her.....
I give out a Host Package 1 month before the Show Date. I call her once a week and just focus on attendance - invite invite invite! If the people can not come - I tell her to get them a catalogue and an OOF (I give each host about 6-8 catalogues - sometimes more if she asks). On the back of the OFF, I print off the Guest Special. I tell her 'we want 12-15 Orders PLUS we NEED your friends to book their own show - so you get that month's Host Special at 60% off'. When you tell them WHAT you EXPECT - they will do it for you!
If she can not come up with enough people to order - I brainstorm with her, re-direct her to the '50 in 5' handout, and tell her to promote my PWS for out-of-town/province Friends and Family. I did up my OWN binder for Host Coaching. It has all my Host Coaching notes, HER Host Package contents (for ME to refer to). I use it to talk her through everything during our first Host coaching Call. It has helped me to remember what I want/need to tell her.....
stefani2
- 1,687
Call #1:Most Hosts are nervous about Hosting; reassure her and help her!
Keep your enthusiasm high – it will transfer to your Host
Smile while you talk on the phone
First Call: (about 1 month before the Show)
Thank her for hosting
“I want to go through the Host Package to show you how easy it is.
This will be our longest call.”
Set or confirm Show date
Create Excitement for your Host
People want to relax and have fun with friends and family, so Cooking Shows are great!
Find out why she wanted to host to help customize her Show
Fun, food, friends, free stuff, fundraising
#1 HAND-OUT: “Create your Wish List” and “Host Rewards Program”
Help her build her Wish List
Circle ALL ‘Wish List’ items to figure out what is needed for Show Sales
“What products do you most want to own?”
“What products do you want to save 50%?”
“What kitchen tools do you want to replace?”
Host Rewards: “Our Hosts NEVER Pay Full Price”
Free Products, ½ price and discounted Items
$600 = $120 ($170) in free, 2 half-price, and 25% discount
$1000 = $220 in free ($320), 4 half-price, and 30% discount
Half-price items may be anything in the catalogue, or half-price combos (pg 55)
$1000 Show = 12 buying guests
10% off all purchases for a year
Monthly Host Special
New Consultant Starter Kit Coupon ($25 of free = $170, $50 of free = $145)
#2 HANDOUT: “50+ People in 5 Minutes”
Small Shows = Host doesn’t get free product and guests feel more pressured
Due within 5 days from today
“I am going to send out your Reminder Cards, so what I need from you is your Guest List of names and phone numbers. It will give us a better attendance and more rewards for you”
Host can mail, email, or fax me
Only 1/3 will attend (40 invites = 12-15 people)
Invite everyone – people may be offended for not getting invited
Get a catalogue and an order form to:
People who can not attend
People who live out-of-town/province
Collect an order after the Show from people who were maybe’s and didn’t attend
#3 HAND-OUT: “Secrets…”
Over-invite
50+ names (with ALL information) = free gift (Mini-Serving Spatula)
Other ideas on having a strong attendance:
Ask guests to bring a friend
Outside orders really add up – does she need more catalogues?
Stress the importance of calling people to invite them personally
PWS
Outside Orders
Booking Benefits
1 booking: “Pizza Party” Gift (Pizza Cutter and “Favorites” - $25.00 value)
2 bookings: Forged Cutlery Utility Knife (a $38.50 value)
3 bookings: “Scraper Collection” (a $60.50 value)
4+ bookings: A “Surprise” Gift Basket
Discuss the details of the Show
Where you will set up
Demo will last 30-45 minutes
Payment is due at the end of the show
Payment accepted: Cash, Cheque, Visa, MC, Discover, A.E
Ask her to look the Opportunity Brochure
“I included a Business Opportunity Brochure in your Host Package. Have you ever considered doing something like this? It might be for you or someone else you know. As well, think about the Kit coupon.”
Set up a date and time to call next
“I make calls on Tuesday or Wednesday evening – which time works best for you?”
Keep your enthusiasm high – it will transfer to your Host
Smile while you talk on the phone
First Call: (about 1 month before the Show)
Thank her for hosting
“I want to go through the Host Package to show you how easy it is.
This will be our longest call.”
Set or confirm Show date
Create Excitement for your Host
People want to relax and have fun with friends and family, so Cooking Shows are great!
Find out why she wanted to host to help customize her Show
Fun, food, friends, free stuff, fundraising
#1 HAND-OUT: “Create your Wish List” and “Host Rewards Program”
Help her build her Wish List
Circle ALL ‘Wish List’ items to figure out what is needed for Show Sales
“What products do you most want to own?”
“What products do you want to save 50%?”
“What kitchen tools do you want to replace?”
Host Rewards: “Our Hosts NEVER Pay Full Price”
Free Products, ½ price and discounted Items
$600 = $120 ($170) in free, 2 half-price, and 25% discount
$1000 = $220 in free ($320), 4 half-price, and 30% discount
Half-price items may be anything in the catalogue, or half-price combos (pg 55)
$1000 Show = 12 buying guests
10% off all purchases for a year
Monthly Host Special
New Consultant Starter Kit Coupon ($25 of free = $170, $50 of free = $145)
#2 HANDOUT: “50+ People in 5 Minutes”
Small Shows = Host doesn’t get free product and guests feel more pressured
Due within 5 days from today
“I am going to send out your Reminder Cards, so what I need from you is your Guest List of names and phone numbers. It will give us a better attendance and more rewards for you”
Host can mail, email, or fax me
Only 1/3 will attend (40 invites = 12-15 people)
Invite everyone – people may be offended for not getting invited
Get a catalogue and an order form to:
People who can not attend
People who live out-of-town/province
Collect an order after the Show from people who were maybe’s and didn’t attend
#3 HAND-OUT: “Secrets…”
Over-invite
50+ names (with ALL information) = free gift (Mini-Serving Spatula)
Other ideas on having a strong attendance:
Ask guests to bring a friend
Outside orders really add up – does she need more catalogues?
Stress the importance of calling people to invite them personally
PWS
Outside Orders
Booking Benefits
1 booking: “Pizza Party” Gift (Pizza Cutter and “Favorites” - $25.00 value)
2 bookings: Forged Cutlery Utility Knife (a $38.50 value)
3 bookings: “Scraper Collection” (a $60.50 value)
4+ bookings: A “Surprise” Gift Basket
Discuss the details of the Show
Where you will set up
Demo will last 30-45 minutes
Payment is due at the end of the show
Payment accepted: Cash, Cheque, Visa, MC, Discover, A.E
Ask her to look the Opportunity Brochure
“I included a Business Opportunity Brochure in your Host Package. Have you ever considered doing something like this? It might be for you or someone else you know. As well, think about the Kit coupon.”
Set up a date and time to call next
“I make calls on Tuesday or Wednesday evening – which time works best for you?”
stefani2
- 1,687
Call #2:Second Call (one week after First Call –preferably leave a message)
Answering Machine:
“Remind you to keep inviting until you see me at your door. Let me know if I need anything. Guest List is due – phone or fax (same number), mail, or email
If you talk to her:
Guest Invitations
How many invitations have been sent out?
How many phone invitations have been made?
“You have done a great job so far!”
Low Attendance? – Brainstorm with your Host
Who may have been over-looked/forgotten?
“50+ people in 5 minutes”
Ask everyone to bring a friend
Sometimes it will just happen
Focus on the importance of Reminder Calls to the ones attending
Get her to mention the Monthly Guest Special
Outside Orders
“Remember, ‘no’ to attend, doesn’t mean ‘no’ to order”
Give these people a catalogue and Outside order form
Out-of-town friends and relatives are great Outside Orders
Use the PWS for convenience
Emails: Get the Orders as she goes.
Tell her about the next months Host Specials (for her friends to book)
Host Rewards
Have you worked on your Wish List?
Tell her about the recipe
Email or mail a copy of the ‘Ingredients Shopping List’
Ask if she’s thought more about the Business Opportunity
“I offer this wonderful Opportunity to all my Hosts, because they can use the bookings from their Show to get started. From your Show’s Sales, you can use up to $50 towards your Start-Up Kit.
We are going to have a wonderful time at your Cooking Show
Let’s talk more about it at your Show
- If she answers ‘Yes’ or ‘Maybe’:
I will contact you again 1-2 days before your Show
Answering Machine:
“Remind you to keep inviting until you see me at your door. Let me know if I need anything. Guest List is due – phone or fax (same number), mail, or email
If you talk to her:
Guest Invitations
How many invitations have been sent out?
How many phone invitations have been made?
“You have done a great job so far!”
Low Attendance? – Brainstorm with your Host
Who may have been over-looked/forgotten?
“50+ people in 5 minutes”
Ask everyone to bring a friend
Sometimes it will just happen
Focus on the importance of Reminder Calls to the ones attending
Get her to mention the Monthly Guest Special
Outside Orders
“Remember, ‘no’ to attend, doesn’t mean ‘no’ to order”
Give these people a catalogue and Outside order form
Out-of-town friends and relatives are great Outside Orders
Use the PWS for convenience
Emails: Get the Orders as she goes.
Tell her about the next months Host Specials (for her friends to book)
Host Rewards
Have you worked on your Wish List?
Tell her about the recipe
Email or mail a copy of the ‘Ingredients Shopping List’
Ask if she’s thought more about the Business Opportunity
“I offer this wonderful Opportunity to all my Hosts, because they can use the bookings from their Show to get started. From your Show’s Sales, you can use up to $50 towards your Start-Up Kit.
We are going to have a wonderful time at your Cooking Show
Let’s talk more about it at your Show
- If she answers ‘Yes’ or ‘Maybe’:
I will contact you again 1-2 days before your Show
stefani2
- 1,687
Call #3:Third Call – 1-2 days before the Show
Express an appreciation for the Host’s efforts!
How many confirmed guests
Compliment her on the great job she is doing
Recipe Choices:
Tell her I will make the reminder phone calls
Confirm
Date
Directions to Host’s house
Discuss the Business Opportunity
Have you ever thought about doing this? Your Cooking Show will let you take a closer look at the business
Emphasize the importance of Reminder Calls
“I have learned that the people you talk to 1-2 days before your Show, are the ones who will attend. People like to have and need a reminder call.”
Offer to make the Calls for the Host
“The conversation would be longer for you because they are your friends and family.”
It is NEVER too late! – Now, the time to personally invite people
Remind her that she doesn’t pay full price on anything
Mention that payment is due at the show
Review the Recipe Ingredients and the advance preparation to do
Let her know what time you will arrive
Convey your confidence that the Show will be a success
**********************************************************
Avoiding Cancellations:
Build a relationship with your Host to minimize cancellations
Re-booking:
If you already have orders (especially $200 worth), submit them and then the Host will receive 2 Host Specials
Express an appreciation for the Host’s efforts!
How many confirmed guests
Compliment her on the great job she is doing
Recipe Choices:
Tell her I will make the reminder phone calls
Confirm
Date
Directions to Host’s house
Discuss the Business Opportunity
Have you ever thought about doing this? Your Cooking Show will let you take a closer look at the business
Emphasize the importance of Reminder Calls
“I have learned that the people you talk to 1-2 days before your Show, are the ones who will attend. People like to have and need a reminder call.”
Offer to make the Calls for the Host
“The conversation would be longer for you because they are your friends and family.”
It is NEVER too late! – Now, the time to personally invite people
Remind her that she doesn’t pay full price on anything
Mention that payment is due at the show
Review the Recipe Ingredients and the advance preparation to do
Let her know what time you will arrive
Convey your confidence that the Show will be a success
**********************************************************
Avoiding Cancellations:
Build a relationship with your Host to minimize cancellations
Re-booking:
If you already have orders (especially $200 worth), submit them and then the Host will receive 2 Host Specials
stefani2
- 1,687
Secrets to a $1000 Show (included in Host Packet)Secrets to having a $1000 Show (and more free gifts!):
Over-invite!
Only 1/3 of the people you will ask, will be able to attend.
If they say ‘no’ to attend, it does not mean ‘no’ to placing an order
*You can invite friends by phone, through my website, or by using the Invitations (included in your Host Package)
The 5+15+5 Formula
5 orders before, 15 orders at the show, and 5 orders after
Collect $200 in Outside Orders
before your show and I will bring a BIG bag of Pampered Chef products!
Use my Personal Website for E-vites AND for people to place their order
Booking Benefits:
Have a friend book a Show (and hold it within 6 months) and receive that month’s Host Special at 60% off PLUS 10% off your order (for one year)
Do ‘Reminder’ phone calls 1-2 days before your Show
Over-invite!
Only 1/3 of the people you will ask, will be able to attend.
If they say ‘no’ to attend, it does not mean ‘no’ to placing an order
*You can invite friends by phone, through my website, or by using the Invitations (included in your Host Package)
The 5+15+5 Formula
5 orders before, 15 orders at the show, and 5 orders after
Collect $200 in Outside Orders
before your show and I will bring a BIG bag of Pampered Chef products!
Use my Personal Website for E-vites AND for people to place their order
Booking Benefits:
Have a friend book a Show (and hold it within 6 months) and receive that month’s Host Special at 60% off PLUS 10% off your order (for one year)
Do ‘Reminder’ phone calls 1-2 days before your Show
Last edited:
stefani2
- 1,687
KimDC
- 39
sarahsellcm
Silver Member
- 234
wadesgirl
Gold Member
- 11,412
peichef
- 1,215
sarahsellcm
Silver Member
- 234
Bren706
Gold Member
- 2,395
Anyone have:
~tips on how to effectively coach a host that is hard to contact over the phone?
~tips on how to effectively build excitement for the show with the host if you wait until after you have the guest list to send them the host packet. (This year I am holding the host packet until I get the guest list, to cut down postage and catalog costs due to cancellations).
~tips on how to effectively coach a host that is hard to contact over the phone?
~tips on how to effectively build excitement for the show with the host if you wait until after you have the guest list to send them the host packet. (This year I am holding the host packet until I get the guest list, to cut down postage and catalog costs due to cancellations).
Last edited:
stefani2
- 1,687
host coachingIn my 'big bag' I will put a SS, Bamboo Spoons, Quikut Knives, Twix-its, etc. Little things (inexpensive to me) but they are things that everyone LOVES!
As for Host Coaching someone who is hard to get ahold of - I just tell her a few of the most important things upfront. Over-invite, OUTSIDE ORDERS ARE GOING TO MAKE YOUR SHOW A SUCCESS (not necessarily JUST the number of people attending your Show), WE want 12-15 orders PLUS bookings (so she can get that month's Special at 60% off).
Tip: Get directions to her house on the first call so you aren't stressin' about getting ahold of your Host.
I haven't had much trouble making contact with my Hosts - so I usually don't pick out a recipe until 1 week before the Show Date (when we have a good idea on what the final number of guests attending will be).
I just keep HC simple
As for Host Coaching someone who is hard to get ahold of - I just tell her a few of the most important things upfront. Over-invite, OUTSIDE ORDERS ARE GOING TO MAKE YOUR SHOW A SUCCESS (not necessarily JUST the number of people attending your Show), WE want 12-15 orders PLUS bookings (so she can get that month's Special at 60% off).
Tip: Get directions to her house on the first call so you aren't stressin' about getting ahold of your Host.
I haven't had much trouble making contact with my Hosts - so I usually don't pick out a recipe until 1 week before the Show Date (when we have a good idea on what the final number of guests attending will be).
I just keep HC simple
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