I'd Love to Tell You What I Think!

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Discussion Overview

This thread features participants sharing their humorous and critical experiences related to customer service calls in the banking industry, particularly focusing on a "mystery shopping" scenario. Participants reflect on the absurdity of the situation and express their feelings about corporate practices in customer service.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Humorous

Main Points Raised

  • One participant shares a humorous experience about being called for feedback while working at the bank, noting the absurdity of the situation.
  • Another participant expresses amusement at the situation, highlighting the effectiveness of scripted calls.
  • Several users mention the disconnect between corporate practices and customer satisfaction, with one participant criticizing the bank's focus on acquiring new customers rather than retaining existing ones.
  • One participant reflects on the potential for mischief in such situations, considering how it could impact coworkers.
  • Another participant expresses frustration with corporate decision-makers, questioning their understanding of customer needs.

Areas of Agreement / Disagreement

Participants generally agree on the humorous nature of the situation and share a common frustration with corporate practices, though specific opinions on the effectiveness of the calls vary.

Contextual Notes

The discussion is rooted in personal experiences with customer service interactions and reflects broader sentiments about corporate customer relations in the banking sector.

Who May Find This Useful

Readers within the consultant community who have experienced similar situations in customer service or corporate environments may find this discussion relatable.

jenniferp417
jenniferp417
Messages
981
I work in a bank. We have people who will randomly call clients asking them about their experiences with us... it's a sort of "mystery shopping" thing to make sure people are happy.I got a call today. I told him I worked for the branch he was asking questions about. He asked me if I had time to answer a few questions. I said again, sure, if it's ok that I'm a teller in the branch you're asking questions about. I had to keep from laughing the whole time he was asking me questions.What the HECK? Of course I'm going to say we give a perfect client experience! I really think we do but of course when it counts I'm going to say it!That just really made my day, and I had to share!
 
LOL!!! That's awesome! :D
Hey, that's the way to get the best response, right?!?! :thumbup:
Thanks for sharing, that made me laugh!
 
so did he just not care you worked there? LOL
 
Not that I would do this, but all I can think about is the trouble you could have made for a co-worker you didn't like in this type of situation! What a hoot. Just going by script strikes again!
 
  • Thread starter
  • #5
Laurie, I think he just wanted to read his script. I don't think he cared.And Nicole, he didn't ask for the name of the person who'd waited on me, so I don't think I could have done that. I love my coworkers so I wouldn't, but still. :) That could have come in handy at past jobs!
 
I'd love to tell someone how I feel about my bank!! I'm in the process of switching to the credit union across the street...tee hee! ;)
 
LOL!! That's too funny! I guess he was just reading his script, the poor fella!! hehe
 
I love it!! thats great... I love a good giggle especially after a long day in my mad house... thanks for posting!
 
He doesn't work for the bank, he works for the marketing research company (read: tele-terrorists) that the bank hired. He doesn't hear a word you have to say except for answers to his questions.That's one for you to report to your higher-ups about, and while you're at it, ask them why they spend a half a bazillion bucks a year trying to lure people away from other banks but never spend nickel number one to keep us happy - you remember us - they people who are already customers? Hello? Wouldn't it be cheaper and more efficient to keep us existing customers happy than to try to steal customers from another bank? (While they're trying to steal us, too!)
 
  • Thread starter
  • #10
KG, that's a good point. Very, very good. I'm so angry at our corporate level people that I wouldn't spit on 'em if they were burning right now, frankly... but I love my local branch and I love my clients so that's enough for now.The work I work for large corporate entities, whether retail or banking, the less faith I have in my fellow human being... These people in these corporate offices, making decisions that make my life hell, and yours as a customer... I wonder if these people even have souls.
 

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