I Have Just Got Through the Customer Care Section of the Online

[bsaxman]

I have just got through the Customer Care section of the online training, and it gives the catchy "C.H.E.F" word to teach us how to remember what to talk about when we call.

C Connect & Break the Ice
H Have an attitude of hlepfulness
E Expand the possibilities
F Finish & Arrange Follow up

The script they post on the online training is mostly for calls right before or right after a show closes. Does anyone have a script for RANDOM calls... I mean, some of these people I haven't talked to in months, so they may not even remember what happened at the show they went to, so I would sound silly saying "Hello ____! This is Brandi from the pampered chef! I enjoyed meeting you at _____'s show! Did you have a good time?"

Any opinions would be appreciated! Thanks!

 

[cmdtrgd]

I highly suggest you take the teleclass "Responding to Objections". The C.H.E.F. system works very well for that and gives you lots of ideas.

 

[bsaxman]

Ok... Great! Is that different then the Online Training? Where do I find the teleclasses?

 

[KellyTheChef]

Hi! This is Kelly with TPC. I met you at Sharon's show. Do you have a quick minute? (wait)

I am just checking to make sure that you are 100% satisfied with all of your PC tools, and to see if you have any questions that I could help you out with! (wait)

Sometimes I stop there (especially if they are sounding REALLY leary as to why I would call) and tell them that if they ever need anything...a new recipe, help with a product, to place an order, whatever...to give me a call.

Other times, I may say: "We have some amazing specials coming up soon. Can I tell you a bit about them?" and go from there.

HTH

 

[cmdtrgd]

Teleclasses can be found under Consultant and Leadership Training > Table Talk Tele-Classes. They are taught by the top 20 or so in the company (I believe they have to be upper level directors), are free and are one-hour long. You can also download recorded ones.