How to Write a Professional Backorder Apology Letter to Customers?

[whiteyteresa]

Does anyone have a letter that I can give to guests that have an item on Backorder ? ? ?

I told the guest that the pineapple wedger was on backorder until May 26 (that is the day that I submitted the show) and now is June 9th

I will be delievering the products on Thursday and I want them to know. I want the letter to look professional

Thanks for you help.

:chef:

 

[DebbieJ]

I just tell everyone at the show and the hostess that it's on backorder and will come 2-3 weeks after the initial show shipment. I don't give them an actual date nor do I give them a letter. The backorder date will be on the order sorting slip that goes in their bag.

 

[Admin Greg]

Dear valued guest,We would like to extend our sincerest apologies for the delay in receiving your pineapple wedger. We understand that you have been patiently waiting for this product and we want to assure you that it will be worth the wait.Unfortunately, due to unforeseen circumstances, the pineapple wedger has been on backorder and will not be available until May 26. However, we are pleased to inform you that we have received the product and will be delivering it to you on Thursday, June 9th.We understand that this may have caused inconvenience and we truly appreciate your understanding and patience. We assure you that we have taken all necessary steps to ensure that such delays do not occur in the future.Once again, please accept our sincere apologies for any inconvenience caused. We value your business and look forward to continuing to serve you with the highest quality products.Thank you for choosing us and we hope you enjoy your new pineapple wedger.Sincerely,[Company Name]