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Can Order Status Changes from Picking to Received Delay Delivery?

In summary, the order was "picked" the day of the show, but the guest's order (for which payment was already due) was not picked until today (after the show). The e-mail about the order on hold was received today.
jodistrauss
202
I submitted a show yesterday afternoon. This AM when I checked, it was already "picking". I was checking on another order later when I noticed that NOW my order says "received". I had 3 Mix & Chops in the order-would that hold up the entire order since itis on backorder now? One of the customers at the show needs her stuff to give as a gift.
 
I have had that happen with online orders - it was always due to a credit card issue - but with a show? Hmmmm - that's odd.
 
ummm.. Did we get an email that the Mix & Chops on backorder now?
 
  • Thread starter
  • #4
No e-mail about it, but I saw on here that it might be soon, so I checked on the shipping page.
 
  • Thread starter
  • #5
Well PHOOEY!!! I just got an e-mail from HO about order on hold about a CC payment. I went ahead and told her to put it on my PC debit so it wouldn't hold up the show. I hope I'm not hanging my heinie out to dry.
 
jodistrauss said:
Well PHOOEY!!! I just got an e-mail from HO about order on hold about a CC payment. I went ahead and told her to put it on my PC debit so it wouldn't hold up the show. I hope I'm not hanging my heinie out to dry.
Just make sure the Guests order goes to you until you get payment. This has happened at my last 3 shows:( You can ask if they re-run the card too. They did for one of mine and it went thru. The other time I did as you and put it on my card so the show could go. Good Luck:)
 
  • Thread starter
  • #7
I sent her an e-mail and she is putting a check in the mail today. Said something about her bank being bought out and they cancelled her card as of last Friday. I was worried about contacting her-Ive never had this happen before. And, I am doing a show for her in April.
 

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