Can Order Status Changes from Picking to Received Delay Delivery?

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Discussion Overview

The thread discusses experiences related to order status changes, specifically regarding the transition from "picking" to "received" and how it may affect delivery timelines, particularly in the context of backordered items. Participants share personal experiences and concerns about credit card issues impacting their orders.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions that their order changed from "picking" to "received" and questions if backordered items would delay the entire order.
  • Another participant shares their experience of similar issues with online orders being caused by credit card problems, expressing confusion about how this applies to show orders.
  • One participant inquires about receiving an email regarding backordered Mix & Chops.
  • Another participant notes they did not receive an email but had heard about potential backorders from the community.
  • One participant expresses frustration after receiving an email about an order being on hold due to a credit card payment issue and shares their decision to use their own debit card to avoid delays.
  • Another participant recounts a similar experience, suggesting that guests' orders should be directed to the consultant until payment is resolved, and mentions a successful re-run of a credit card in a previous instance.
  • One participant shares that they contacted a customer who had a payment issue and learned that the customer's card was canceled due to a bank acquisition.

Areas of Agreement / Disagreement

Views differ on the implications of order status changes and the causes of delays, with no clear consensus on how these issues are typically resolved.

Contextual Notes

Participants are sharing personal experiences related to order management and payment issues within the context of Pampered Chef shows.

Who May Find This Useful

Consultants who are navigating similar order and payment issues may find the shared experiences relevant.

jodistrauss
Messages
202
I submitted a show yesterday afternoon. This AM when I checked, it was already "picking". I was checking on another order later when I noticed that NOW my order says "received". I had 3 Mix & Chops in the order-would that hold up the entire order since itis on backorder now? One of the customers at the show needs her stuff to give as a gift.
 
I have had that happen with online orders - it was always due to a credit card issue - but with a show? Hmmmm - that's odd.
 
ummm.. Did we get an email that the Mix & Chops on backorder now?
 
  • Thread starter
  • #4
No e-mail about it, but I saw on here that it might be soon, so I checked on the shipping page.
 
  • Thread starter
  • #5
Well PHOOEY!!! I just got an e-mail from HO about order on hold about a CC payment. I went ahead and told her to put it on my PC debit so it wouldn't hold up the show. I hope I'm not hanging my heinie out to dry.
 
jodistrauss said:
Well PHOOEY!!! I just got an e-mail from HO about order on hold about a CC payment. I went ahead and told her to put it on my PC debit so it wouldn't hold up the show. I hope I'm not hanging my heinie out to dry.
Just make sure the Guests order goes to you until you get payment. This has happened at my last 3 shows:( You can ask if they re-run the card too. They did for one of mine and it went thru. The other time I did as you and put it on my card so the show could go. Good Luck:)
 
  • Thread starter
  • #7
I sent her an e-mail and she is putting a check in the mail today. Said something about her bank being bought out and they cancelled her card as of last Friday. I was worried about contacting her-Ive never had this happen before. And, I am doing a show for her in April.
 

Frequently Asked Questions

Can the order status change from Picking to Received delay delivery?

Yes, if an order status changes from Picking to Received, it can indicate that the order has been processed and is ready for delivery. However, any delays in the shipping process can still occur due to various factors such as carrier issues or inventory availability.

What does it mean when my order status is Picking?

When your order status is listed as Picking, it means that the items in your order are currently being gathered and prepared for shipment. This is a normal part of the order fulfillment process.

What factors can cause a delay in delivery after the order status changes?

Several factors can cause delays in delivery even after the order status changes, including shipping carrier delays, weather conditions, incorrect shipping addresses, or unexpected demand for certain products.

How can I track my order status?

You can track your order status by logging into your Pampered Chef account and navigating to the order history section. You will see the current status of your order and any updates related to shipping and delivery.

What should I do if my order is delayed?

If your order is delayed, you should first check the tracking information provided. If you still have concerns, you can contact Pampered Chef customer service for assistance and to get more information about your order status.

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