How to Follow-Up With "Outside Orders"??

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Discussion Overview

This thread explores strategies for following up with customers who placed outside orders during a Pampered Chef show. Participants share their personal experiences and suggestions for engaging with these customers to encourage future bookings.

Discussion Character

  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant, identifying as a consultant, highlights the importance of thanking customers for their orders and suggests using the opportunity to discuss potential hosting opportunities.
  • Another participant shares their experience of making follow-up calls to thank customers and provide tips about the products they ordered.
  • Several users mention sending additional materials, such as recipe cards or mini catalogs, to further engage customers after the initial contact.
  • One participant notes the value of sharing the host's benefits and encouraging customers to consider hosting their own shows.
  • Another participant emphasizes the need to gauge customer interest during follow-up calls, as some may not want to be approached about hosting.

Areas of Agreement / Disagreement

Participants generally agree on the importance of follow-up calls and expressing gratitude, but there are differing views on how much information to share about hosting opportunities based on individual customer responses.

Contextual Notes

The discussion reflects a variety of personal experiences and approaches to customer engagement within the context of Pampered Chef shows, particularly when dealing with a high volume of outside orders.

Who May Find This Useful

Consultants looking for ideas on how to effectively follow up with customers who place outside orders may find this discussion helpful.

ChefinHarmony
Messages
372
Okay, I just had my highest show ever - $1539, but here's the kicker.... She did a home show and I left with about $500 in orders. She collected over $1000 in outside orders! :eek: And there are 20+ guests on this show that I haven't met - haven't had contact with. I just feel a need to attach SOMETHING to the receipts that will make someone want to book a show?!!?!?! Any suggestions??? :rolleyes: I usually put a thank you for purchasing note - saying how much the Host got free and if they are interested in hosting, wedding reg, etc, please contact me. But I usually only have 2-3 outside orders per show, not 20+ from one! She works at a large company and passed the catalogs around - people went nuts! She said she gave a catalog to one person, and that person would come back with 2-3orders and it just snowballed from there. She wants to repeat Host in a couple months with the new catalog (she's not interested in selling, believe me I tried!). I appreciate all the work she did and I attend to give her a "Celebrate" cookbook for being my top show. I just feel a need to do more with the outside orders this time. Any advice???

Thanks!!
Joanne
 
If you have the names and numbers, you have a perfect "excuse"to call them. Sort of like Out of the Box calls but before they have the products.

Thank them for purchasing products and give them a tip or two about the product. Tell them you were sorry they couldn't make the show. Did they hear how much fun it was and how much______host earned free and saved over-all? Have they: Ever considered hosting a show? Catalog Show? Referal? Want to get on your mailing list?

The hard part is actually doing this. Remember 3-2-1

3 calls a day - 2 shows a week - 1 recruit

This will result from 3 calls a day
 
Woo Hoo....:D That is a DREAM show huh? Congrats....your host really did her job, which means your host coaching was GREAT....

I would definatley call each of those outside orders and use the NEW product line to get them to book. You could follow THAT up with a Recipe card and mini catalog to send to them. Recipes are always loved. OR if your feeling flush, call them and then send them a new Seasons Best with a thank you note.

Keep us informed of how many shows spin off this one, use this host too to get bookings, she can order the HOST SPECIAL for each show booked, that is AWESOME, she could do her christmas shopping EARLY....LOL...

Woo Hoo, I can't wait to hear......:D
 
Call them! Thank them for their order. Remind them about PC warranties, save the receipt. Give them tips for what they ordered.

Tell them that they missed a great time--have they ever thought of getting their friends together for some food and fun?
 
Call them!First GREAT JOB! What a great show!! Congratulate yourself!!

I would call them and personally thank them. I would also ask them if they would be interested in receiving email updates about upcoming specials and that along with their receipt they would be receiving a some information on maybe hosting their own show (and probe a little as to any upcoming weddings, need for fundraisers, etc).
Be sure to let them know all the things your host got and how they can get them too!
Tell them that you appreciate their orders and your calendar is open for them to book a cooking show or catalog show and mention the host special for the month you want to book.

Debbie :D
 
Congratulations!I always do my out of the box calls for the outside orders once I'm certain they have the products. I instroduce myself as the consultant for ___________'s show. Generally I let their responses guide me in how much I share about our host program. Some are open. Some don't come to the parties because they don't want to be "hassled" by PC people. (Had a person tell me that once. Thankfully, she didn't feel I was hassling her.)
 

Frequently Asked Questions

What are outside orders in Pampered Chef?

Outside orders refer to sales made by customers who are not part of a party or event. These orders can come from individual customers who reach out to you directly or from referrals from your existing customers.

Why is it important to follow up on outside orders?

Following up on outside orders is crucial for building relationships with your customers, ensuring they are satisfied with their purchases, and encouraging repeat business. It also provides an opportunity to gather feedback and address any concerns they may have.

What is the best way to follow up with customers who placed outside orders?

The best way to follow up is through personalized communication. You can send a thank-you email or message, check in to see if they received their order, and ask if they have any questions or need assistance with their products. A phone call can also add a personal touch.

How soon should I follow up after an outside order is placed?

It’s ideal to follow up within 24 to 48 hours after the order is placed. This timely response shows your customers that you value their business and are attentive to their needs.

What should I include in my follow-up communication?

Your follow-up communication should include a thank you for their order, confirmation of shipping details, an offer for assistance with their products, and an invitation to provide feedback. You can also mention upcoming promotions or events that may interest them.

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