kaseydee
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rennea said:Wow that is long. People say just to wait on line and it doesn't take as long as it says it will.
GeorgiaPeach said:Last week I had a show stolen. I wanted to talk to someone instead of sending an email. Hold times were between 2.5 and 3.5 hours EACH time! I didn't take the call back option on the first two calls and decided to wait. In the past they picked up pretty quick...these times they didn't.
What I didn't like was that once I gave up the call back option and decided to hold, there was no going back! I wish they'd let you try to hold and then if you need to go do something else (like get on with your life!! ) you can choose to get a call back.
I just called for an item missing and it was 1 hour 10 min with NO call back option (new recorded voice) so I just did an online adjustment too!pamperedbecky said:Woo hoo now it's down to between 2 hours 58 and 3 hours 29 minutes or something like that. CRAZY!!! I'm going to just email. Or do it through CC because this one is easy since something was just missing.
rennea said:oh no how lond did you end up waiting?
MaddyandOwensMom said:32 minutes on the nose! And everything was handled very well. Maybe because I called when they first opened? Who knows? But the problem needs to be fixed, because even if I give my cell number, I can't be making adjustments in the car or when I'm out with the kids. I hope it's taken care of sooner than later!
Jessica
wadesgirl said:The midwest is getting pretty bad weather the last couple days. Keep that in mind also. Workers may be sick or calling in due to the roads. If they have less workers, that's less people to answer the phone. If it's a big concern, email HO and let them know about the issue. They won't catch on if we don't tell them there is a problem.
jrstephens said:1 hour 6 minutes to 1 hour 22 minutes is the wait at 853 am this morning.
This is ridiculous!
I do give my cell phone number b/c I keep it with me at work and can be in and out, so, this way I do not miss the call and have to start back over.
You would think the sky was falling...ChefBeckyD said:There was just a news piece this morning on local hospitals being filled to capacity, and emergency rooms overflowing, because of the Flu......seems like everyone I know (including our family) has either had it, is just getting over it, or has just come down with it. A couple of schools in the area have shut down for a few days because too many teachers and students were sick.
GeorgiaPeach said:The two times I decided to hold I waited 45 minutes and then had to leave the house. That's why I wish they would let us change our minds and choose call back after holding.
The third time I did the call back and it was over 2 hrs....10:30 at night!
The wait time for stone crack repair at Pampered Chef is longer than usual due to the high demand for this service. Our team is working diligently to ensure that each stone crack is repaired with the utmost care and attention to detail, which takes time.
Unfortunately, at this time we are unable to expedite the wait time for stone crack repair. Our focus is on providing the best quality service to our customers, and rushing the repair process could compromise the results.
We highly recommend waiting for our professional team to repair the stone crack. Attempting to repair it at home could result in further damage to the stone, making the repair process more complicated and costly.
To prevent your Pampered Chef stone from cracking, it is important to properly care for and use your stone. Avoid exposing it to extreme temperature changes, and always allow it to cool down completely before cleaning. Also, avoid using metal utensils on the stone surface.
We do not recommend using a Pampered Chef stone with a crack, as it could potentially break during use and cause harm. It is best to wait for the repair to be completed before using the stone again.