Tired of Being Pushed Around by Customers

[chefsteph07]

I respect your post, Scott, but I do not believe this is a flame throwing fiesta...this lady was rude, demanding, obnoxious to me...and I was venting that I had a few instances in a row of bad behavior from customers lately. I think that more and more, customers in ANY "store" expect you to go above and beyond lately, and these customers expect to do NOTHING for themselves while skirting the sytem to get things they want for free. That is what happened to me. When I balked and said I don't play by that rule, I was read the riot act. This is just a continuation of that, with the latest email I received over Easter.

So while I do agree with you that many customers are nice and understanding, there are quite a few out there who aren't willing to do any legwork for themselves to get their own issues rectified and will instead blame the middle man for not doing more for them when they've really done all they can do.

 

[lt1jane]

I was venting that I had a few instances in a row of bad behavior from customers lately. I think that more and more, customers in ANY "store" expect you to go above and beyond lately, and these customers expect to do NOTHING for themselves while skirting the sytem to get things they want for free.

Sadly, this mentality is permeating society. I see plenty of it at work. I have no problem helping people when they need it. I raises my hackles to deal with rude people who think they deserve the world handed to them on a silver platter. More often than not, these are the people abusing public assistance.

I had a pharmacist a few years ago who was surprised that I was at the time on Medicaid and Food Stamps. My husband was unemployed and we needed the assistance. She was shocked because I am conservative in my outlook and "conservatives don't believe in welfare." I told her we have no problems with welfare when it is used as the helping hand it was meant to be rather than the handout people think they deserve. I'm more than happy to help someone who's trying to help themself. I WILL NOT help someone acting helpless. I hate it when women act like "dumb blondes" too. It gives all of us a bad name.

I am proud to say that it's been about two years since we graduated from that help. It's amazing how having a job helped my husband's self-worth. His drinking is minimal again too. When unemployed, he felt worthless, drank 24/7, and put a gun to his head resulting in me dialing 911. I still worry about his drinking, but he is much more pleasant these days and I no longer contemplate leaving him for the safety of our son.