Cindycooks
Silver Member
- 1,845
This is an email I got this morning from a host - she is a good host, the wife of the Judge here in our county, so I want to treat her fairly - and she is collecting orders at the courthouse.
"One of my friends is a former pampered chef customer that remains very unhappy with her last pampered chef experience, so I hope that you will be able to help me to "reconvert" her back to being a pampered chef customer. She ordered the ice cream scooper as a gift for her sister. After her sister had used it only once, it was left in some water in the sink. It spotted up terribly and the spots won't come out and it looks as if it is very old. My friend contact the representative that she had ordered it from and was given a number to call and told she could package it and pay to have it shipped back and receive another one. (Now she realizes that her sister probably shouldn't have left it in water, but she wasn't informed that it would spot up that way.)
My friend has been a faithful customer to pampered chef, but she feels like it shouldn't have been her responsibility to contact pampered chef, package it and pay to ship it back.
She still has the ice cream scoop. If there is anything you can do to help, I would greatly appreciate it, because, as I said, I'd like to see her enjoy pampered chef once again".
I want to answer this professionally even tho I know the customer did not follow the procedures listed on the U&C Guide -
Wash by hand in warm, soapy water. Rinse and dry immediately after use. Do not expose to temperatures above 140ºF. One year guarantee.
I will be glad to call customer service for the friend. I know that I will need the name of the customer, the host and the date of the party, which I do not know. As for paying to have it shipped back, that is the tough question to answer. And boxing it up? I guess the customer feels it is all up to the consultant. I normally call for my customers, let them know the answer and forward on the product adjustment email from PC. I have had very few adjustments over the years and have never had a problem from a customer or host with what they had to do to return the item.
Please help! I want to say the right thing!
"One of my friends is a former pampered chef customer that remains very unhappy with her last pampered chef experience, so I hope that you will be able to help me to "reconvert" her back to being a pampered chef customer. She ordered the ice cream scooper as a gift for her sister. After her sister had used it only once, it was left in some water in the sink. It spotted up terribly and the spots won't come out and it looks as if it is very old. My friend contact the representative that she had ordered it from and was given a number to call and told she could package it and pay to have it shipped back and receive another one. (Now she realizes that her sister probably shouldn't have left it in water, but she wasn't informed that it would spot up that way.)
My friend has been a faithful customer to pampered chef, but she feels like it shouldn't have been her responsibility to contact pampered chef, package it and pay to ship it back.
She still has the ice cream scoop. If there is anything you can do to help, I would greatly appreciate it, because, as I said, I'd like to see her enjoy pampered chef once again".
I want to answer this professionally even tho I know the customer did not follow the procedures listed on the U&C Guide -
Wash by hand in warm, soapy water. Rinse and dry immediately after use. Do not expose to temperatures above 140ºF. One year guarantee.
I will be glad to call customer service for the friend. I know that I will need the name of the customer, the host and the date of the party, which I do not know. As for paying to have it shipped back, that is the tough question to answer. And boxing it up? I guess the customer feels it is all up to the consultant. I normally call for my customers, let them know the answer and forward on the product adjustment email from PC. I have had very few adjustments over the years and have never had a problem from a customer or host with what they had to do to return the item.
Please help! I want to say the right thing!