Help! Pp Won't Accept Guest Special Code

[andiphant]

Please help - for some reason PP won't accept the code for the guest special (GJ57 for the Small BB). The guest has spent more than the required $60 and it is for a regular cooking show. I don't understand why it isn't working. It says the "item not found in the current product list". Thanks for you help.

 

[jmedeiros]

did you update your product list in PP? Sometimes that happens to me when a new month starts. Update your product list and see if that works.

Another way to tell if its not updated, is to do a search for an item and see if that product number exsists, if not, then it needs to be updated

 

[ShanaSmith]

you might want to double check the date you have entered for the show. It is isn't July 06 that would do it too. (been there)

 

[andiphant]

Thank you. I didn't know about updating the product list. Now I've got it figured out : )

 

[AnaCash]

Hi there! I'm sorry to hear that you're having trouble with the guest special code for the Small BBQ. It sounds like you've followed all the correct steps and the guest has met the minimum purchase requirement, so it's strange that the code isn't working. Have you tried reaching out to our technical support team for assistance? They may be able to troubleshoot the issue and help you get the code to work for your guest. In the meantime, you can also try clearing your browser's cache and cookies and trying again, as sometimes that can help with technical glitches. I hope this helps and that your guest is able to take advantage of the special offer. Let me know if there's anything else I can assist you with. Best of luck!