Help! Hostess Didn't Submit Order From My Show

Click For Summary

Discussion Overview

This thread discusses a situation where a Pampered Chef consultant faced issues with a hostess not submitting an order from a show, leading to confusion among guests regarding their purchases. Participants share their experiences and suggestions on how to handle similar situations.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant recounts a situation where a hostess did not submit an order until after a significant delay, leading to confusion for a guest who did not receive their item.
  • Another participant suggests checking the order status and performing a product adjustment if necessary.
  • One participant expresses concern about the integrity of the hostess, questioning whether to continue working with her after the incident.
  • Several users mention the process of making product adjustments online and the importance of including comments to explain the situation.
  • One participant shares a similar experience where items were missing, leading to customer dissatisfaction and a loss of trust in the hostess.
  • Another participant shares a positive outcome where the product adjustment was successful, and the customer expressed interest in becoming a consultant.
  • One participant humorously notes that the customer will end up with two of the same item due to the adjustment.
  • Another participant highlights the customer's financial considerations regarding becoming a consultant while in college.

Areas of Agreement / Disagreement

Views differ on how to handle issues with hostesses, with some participants expressing frustration and others focusing on practical solutions. No clear consensus emerges regarding the best approach to dealing with problematic hostesses.

Contextual Notes

The discussion reflects personal experiences of consultants dealing with order fulfillment issues and the complexities of managing relationships with hostesses and customers.

Who May Find This Useful

Consultants who encounter similar challenges with hostesses and order management may find the shared experiences and suggestions relevant to their situations.

C
chefkitty
Messages
61
I had a show right before Thanksgiving. My host did not submit it to me until the 1st of December. She recieved the order on December 11th. This past Friday I heard from one of the guests at the show saying that she had not recieved her measure-all cup (the only thing she ordered). I refered her back to the hostess and of course the she refered her back to me saying that she never got it and she didn't even know that she had a placed an order. How do I go about finding out if HO left out this order? I have never had any problems like this before. I am just a t a loss. Help Please!!:(
 
Make sure you actually ordered it. If so, do a product adjustment online and get her a new one.
 
  • Thread starter
  • #3
I made sure like 5 times that I ordered it and is on the correct order. Because I am very absentminded. But I did order it and it did go through. Am I still able to do a product adjustment after 30 days though? yesterday was the last day of the 30 days. thx for your help!
 
go online and do the adjustment. It will not take as long. You should be able to do it. You will need the show number, but if you don't know what it is, click to see all of the shows and then click on the host name...I think. Find the item on the show list and ask for an adjustment. In the comment section, explain what happened.
 
AND - have it shipped directly to the guest or yourself...
 
i had a show similar, but for some reason the host told the guest that her item was on backorder and would be delivered directly to her. (The item was not on backorder! It was just missing from the order.) I had it sent to myself and then delivered to the host. There were other items missing from the show(enough to make me suspicious the host was lying bout them being missing) Four weeks after I delivered to the host the customer called me complaining that HO never sent her the item. I explained that the item wasn't on backorder and I had delivered the item personally to the host. She was upset, but realized that it was the host who messed up. I still think I lost that customer though. Good luck and do whatever you can to make it up to her.
 
That is horrible that a host is cheating her friends out of their orders. I don't know if I would want to continue doing business with that host, Dusty. It's too bad that the customer gets a bad taste of a host gone wrong and thinks its PC.
 
  • Thread starter
  • #8
Thank you all for your help. I did the product adjustment and it did go through and will be shipped within 2 days to my customer directly! I got a "personal" email from HO apologizing for the mix-up. And best of all my customer was very understanding and said that she is interesred in being a consultant!!! YEAH!!!!
 
Well then she will have 2 measure-all cups then, lol. Let her in on all the new secrets.
 
  • Thread starter
  • #10
I was explaining all the new changes and she seemed really excited, but she is in college and has to see how her finances are before she can make the investment.
 
chefkitty said:
Thank you all for your help. I did the product adjustment and it did go through and will be shipped within 2 days to my customer directly! I got a "personal" email from HO apologizing for the mix-up. And best of all my customer was very understanding and said that she is interesred in being a consultant!!! YEAH!!!!
Click to expand...


That's wonderful! I hope she can figure out a way to pay for it seeing she is still in college!
 

Frequently Asked Questions

What should I do if my hostess forgot to submit the order from my Pampered Chef show?

If your hostess forgot to submit the order, the first step is to reach out to her directly. Remind her about the order and ask if she can submit it as soon as possible. Orders typically need to be submitted within a specific timeframe to ensure that guests receive their products on time.

Is there a deadline for the hostess to submit the order after the show?

Yes, there is usually a deadline for submitting orders after a show. This timeframe can vary, but it is generally within a few days to a week after the event. Check with your Pampered Chef consultant for the exact deadline applicable to your show.

Can I still receive my products if the hostess submits the order late?

If the hostess submits the order late, it may still be processed, but it could delay the shipping of your products. It's important to communicate with your consultant to understand how late submissions are handled and what the potential impact on delivery times might be.

What happens if the hostess decides not to submit the order at all?

If the hostess decides not to submit the order, you may not receive your products. In this case, it's best to discuss the situation with your consultant, who can provide guidance on how to proceed, including options for placing a personal order if necessary.

How can I prevent this issue in the future?

To prevent this issue in the future, consider following up with your hostess a day or two after the show to remind her to submit the order. Additionally, you can ask your consultant if there are any tools or reminders available to help ensure timely submissions.

You must log in or register to reply here.

Similar Pampered Chef Threads

How can my new consultant submit orders without using ebiz tools?
  • Maya Bamer
    • Business, Marketing and Customer Service
Replies
4
Views
4K
AnaCash
My Hostess' Order Mystery: How Did It Happen?
  • pcsharon1
    • Business, Marketing and Customer Service
Replies
4
Views
2K
wadesgirl
Help. Can't Change Order Amount in Show.
  • byrd1956
    • Business, Marketing and Customer Service
Replies
2
Views
4K
Admin Greg
Really Silly Hostess Question....
  • Denarella
    • Business, Marketing and Customer Service
Replies
10
Views
2K
Denarella
Do I Need to Submit My Show Tonight for August Commission?
  • aprilmlittlefield
    • Business, Marketing and Customer Service
Replies
15
Views
2K
raebates
Maximizing Sales: How to Transfer One Order to Meet Minimum Requirements
  • Niki Kate
    • Business, Marketing and Customer Service
Replies
2
Views
5K
Niki Kate
It Wont Let Me Submit a Kit Enhancement
  • LilChefBeth
    • Business, Marketing and Customer Service
Replies
4
Views
2K
esavvymom
Rant Hostess Won't Give Me Money!!!!!
  • lesliec
    • Business, Marketing and Customer Service
Replies
8
Views
2K
pampchefsarah
Can I Submit an Order for Less Than $150 on My Website?
  • Adrian
    • Business, Marketing and Customer Service
Replies
11
Views
2K
Intrepid_Chef
Average Time Before Order Is Shipped?
  • Roadtripray
    • Business, Marketing and Customer Service
Replies
2
Views
6K
Admin Greg
Back
Top