Get Callback Success: Tips from Senior Director Karen Weber

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Discussion Overview

This thread centers around strategies for leaving effective voicemail messages to encourage callbacks from customers. Participants share their personal experiences and suggestions regarding the wording and approach to these messages.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions that many consultants face challenges reaching customers due to answering machines and suggests a vague message to prompt callbacks.
  • Another participant shares their experience of clearly identifying themselves as an Independent Consultant to avoid misrepresentation.
  • One participant asks if saying "with the Pampered Chef" is acceptable.
  • Another participant describes a personalized voicemail approach that highlights current promotions to engage customers.
  • One participant suggests providing a reason for the callback, such as mentioning a gift or a specific question related to the customer's previous purchases.
  • Several users express agreement with the idea of leaving exciting messages that create a sense of urgency for the customer to return the call.
  • One participant shares their voicemail script, emphasizing the importance of leaving a message that reassures the customer they will follow up if they do not respond.
  • Another participant appreciates the idea of including a small gift as an incentive for callbacks.

Areas of Agreement / Disagreement

Views differ on the best way to identify oneself in messages, with some participants advocating for clear identification as an Independent Consultant while others suggest more casual phrasing. Overall, there is no clear consensus on a single effective message format.

Contextual Notes

Participants draw from their own experiences in customer interactions, focusing on the nuances of communication and the importance of engaging customers effectively through voicemail.

Who May Find This Useful

Consultants looking for ideas on how to improve their customer outreach through voicemail messages may find the shared experiences and suggestions beneficial.

K
Karen Weber
Gold Member
Messages
152
I hear from many of my consultants that when they sit down to make customer care calls or booking calls that they get answering machines instead of "real" people. I know that many people (myself) included screen their phone calls. So my question is, does anyone have a good message that they use that gets call back success.

I would like to do a training on this at my cluster meeting next week. The one that I suggested to my consultant that I coached last night was " Hi, this is ____from Pampered Chef and would appreciate it if you could call me back at ______at your earliest convenience. " I purposely left it vague in hopes that they would be more apt to call back.

Any suggestions?

Thanks,

Karen Weber
Senior Director for The Pampered Chef
 
Unless you work at HO, you're misrepresenting yourself if you say you're from PC. I usually say "this is Ann with PC." It's a small difference that most customers won't recognize, but it gets you in the right habit in case someone from HO hears something you say.Page 19 of the policies states:
Your Title/Identification
Always clearly identify yourself as an Independent Consultant for The Pampered Chef®, rather than as the company or one of its employees. Use your full name, and Independent Consultant or Independent Sales Director (or appropriate title) for The Pampered Chef ®.
Example:
Mary Smith
Independent Sales Director for The Pampered Chef®
The same policy applies when answering the phone or recording an answering machine or voicemail greeting.
Click to expand...
 
Is saying "with the Pampered Chef" okay?
 
Hi Karen! Didn't we sit together at our Regional Meeting?

One thing that I have been doing with the calls, especially with the Monthly Host Bonuses...is calling and saying "Hi Mary! This is Becky, your PC Lady! Just wanted to give you a call and let you know that PC has a fabulous special right now, and when I heard of it I immediately thought of you! Give me a call when you get a moment, so I can share more! Hope to hear from you soon!"

I've been targeting people who have purchased cookware, SA, Stoneware....and past hosts and guest who I know have wanted these products at a discount.
 
If you really want them to call you back, give them a reason. "Hi, Kelly! This is Karen Weber, Independent Consultant with The Pampered Chef. I was looking over your drawing slip from Patty's show, and have a question for you (specials, like your cookware? hosting, recruit). If you call me back before I call you, I'll have a little gift for you. (recipe, scraper or twixit) In case you need my number, it's 123-456-7890." Good luck!
 
great wrods Becky! I'm going to use them too.
 
ChefBeckyD said:
"Hi Mary! This is Becky, your PC Lady! Just wanted to give you a call and let you know that PC has a fabulous special right now, and when I heard of it I immediately thought of you! Give me a call when you get a moment, so I can share more! Hope to hear from you soon!"
Click to expand...

THAT IS PERFECT, imho! You want to leave a message that leaves them WANTING to call you to find out! Also, it isn't their job to call us...I will usually leave an exciting message & then end with saying if I don't hear back, I'll try to call at a different time in the next few days that is hopefully better for them! It's HARD to get a live person anywhere!
 
Here's my VM message to people:

"Hi, this is Marie-France calling with the Pampered Chef. Sorry I missed you. I have some exciting news about The Pampered Chef that I'd like to share with you. If you need my number, it is xxx-xxxx. I know you're busy, so if I don't hear from you, I'll call you back at a later date. Hope to hear from you soon. Have a great day!"
 
PChefPEI said:
Here's my VM message to people:

"Hi, this is Marie-France calling with the Pampered Chef. Sorry I missed you. I have some exciting news about The Pampered Chef that I'd like to share with you. If you need my number, it is xxx-xxxx. I know you're busy, so if I don't hear from you, I'll call you back at a later date. Hope to hear from you soon. Have a great day!"
Click to expand...

This is just like what I leave on a machine. That way they know I will call them again and hopefully won't feel like I'm stalking them.
 
scottcooks said:
If you really want them to call you back, give them a reason. "Hi, Kelly! This is Karen Weber, Independent Consultant with The Pampered Chef. I was looking over your drawing slip from Patty's show, and have a question for you (specials, like your cookware? hosting, recruit). If you call me back before I call you, I'll have a little gift for you. (recipe, scraper or twixit) In case you need my number, it's 123-456-7890." Good luck!
Click to expand...

I like this one!! I love the little gift idea! You could mail them a recipe card and it wouldn't cost much.
 
  • Thread starter
  • #11
Hi Becky,

Yes, we did sit together at regional! Hope all is going well with you.

Thanks to all that replied. If we come up with something different at my meeting, I'll post it.

Karen
 

Frequently Asked Questions

What is "Get Callback Success" and how can it help my Pampered Chef business?

"Get Callback Success" is a program designed to enhance your follow-up skills with potential customers. By implementing the tips shared by Senior Director Karen Weber, you can improve your chances of converting leads into sales, ultimately boosting your Pampered Chef business.

What are some key tips from Karen Weber for successful callbacks?

Karen Weber emphasizes the importance of personalization in your callbacks. She suggests using the customer's name, referencing previous conversations, and being genuinely interested in their needs. Additionally, she recommends setting a specific time for the callback to ensure they are available and engaged.

How can I overcome objections during a callback?

During callbacks, it's essential to listen actively to the customer's concerns. Karen advises acknowledging their objections and providing thoughtful responses. Sharing success stories or testimonials can also help alleviate doubts and reinforce the value of Pampered Chef products.

What should I do if I don't get a response after my first callback?

If you don't receive a response after your first callback, Karen suggests following up with a friendly message or email. Be persistent but respectful; sometimes, customers need a little more time to consider their options. A gentle reminder can keep you top of mind without being pushy.

How can I track my callback success effectively?

Tracking your callback success can be done through a simple spreadsheet or a CRM tool. Karen recommends noting the date of each callback, the customer's responses, and any follow-up actions needed. This will help you identify patterns and improve your approach over time.

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