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Frustrated with H.O.

Mar 2, 2006
308
0
I have to vent. Last week (Thur or Fri) I had a guest trying to place an order online for my fundraiser. Well, it wouldn't let her and she ended up accidently doing and individual order by mistake. We found out within a hour or two. I was told she had 72 hours to cancel. She called PC within 3 hours of placing the order to cancel and was told everything would be fine. That it was already schudeled to ship, but they were sending an email to UPS, and once it got scanned into their system, it would be returned to PC. I even called a few hours later to confirm that it had been cancelled. Well guess what!!! It was delivered today. I called HO and was told that there was no cancellation in the computer, and that lady didn't know what to do!!!! I am soooo upset b/c now that lady (when she gets home) is going to have to deal with this, and she has already placed that order (and then some) for my fundraiser that I am ready to submit (now gotta change it - which isn't THAT big of a deal, but shouldn't HAVE Too). Has anyone had this happen to them? I mean, for this lady to be told by HO and by me (b/c I was told) that everything was fine, and was going to be fixed and then it wasn't kinda leaves a bad taste in her mouth, I know that it would mine.. Oh well, thanks for listening. Just had to vent. I did send an email to HO just so that they know what is going on.
 

The_Kitchen_Guy

Legend Member
Silver Member
Nov 4, 2005
12,459
79
She should have refused the shipment. If it was dropped off when she wasn't home, tell her to not open the package and contact UPS. She needs to tell them she wants to refuse delivery and see what they'll do about it. I can't speak for them, but they may send a driver out to pick it up. At worst, she may have to take it to a counter but the important thing is that she not open it.
 
Mar 2, 2006
308
0
I haven't heard from her yet. I don't know what time she will be home. So I was planning on calling her this evening.
 

DebbieJ

Legend Member
Oct 6, 2005
10,895
2
Kitchen Guy is right. She should refuse delivery OR call the HO for an immediate return and they will send UPS to pick it up.
 
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