blestmom
- 49
Hi,
This is my first time having to replace an item for a customer. Her Microplane Grater broke. I requested a Product Adjustment online, and today got a reference number, and they are shipping a new one.
My question is...the email message says to return the damaged one, using the reference number they gave me. Is there a certain way I'm supposed to return it? Do I charge the customer what it costs to ship it back to PC, or do I as a consultant cover that charge?
Thanks for any assistance. I live in Alaska, too, so I'm not sure what the best way to ship it is.
This is my first time having to replace an item for a customer. Her Microplane Grater broke. I requested a Product Adjustment online, and today got a reference number, and they are shipping a new one.
My question is...the email message says to return the damaged one, using the reference number they gave me. Is there a certain way I'm supposed to return it? Do I charge the customer what it costs to ship it back to PC, or do I as a consultant cover that charge?
Thanks for any assistance. I live in Alaska, too, so I'm not sure what the best way to ship it is.