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If your package arrived with a strong cigarette smell, we apologize for any inconvenience this may have caused. Please contact our customer service team at 1-800-999-3433 and we will assist you with returning the product and receiving a replacement or refund.
We are sorry to hear that your order is missing from the package. Please contact our customer service team at 1-800-999-3433 and we will investigate the issue and take the necessary steps to ensure that you receive your order as soon as possible.
We take all necessary precautions to ensure that our products are packaged and shipped in a clean and odor-free environment. However, in rare cases, packages may come into contact with external factors during the shipping process. We apologize for any inconvenience this may have caused.
No, you will not be charged for returning the product if it arrived with a strong cigarette smell or if your order is missing. Please contact our customer service team at 1-800-999-3433 and we will provide you with a prepaid return label.
Once we have received the returned product, it may take up to 10 business days for us to process the replacement or refund. We apologize for any inconvenience this may cause and we appreciate your patience and understanding.