Error: Show Already Exists on Server

[LibrarianChef]

What in the WORLD does this mean? I'm trying to submit my last individual order that a friend just called in. It will push me over the $1500 incentive and yet I keep getting this error every time I try to submit. I have not submitted it before and it still shows up as "ready" not as "submitted". Argh! :cry:

 

[Gina M]

Did you put the show number in twice? That's the only thing I can think of.

 

[janetupnorth]

That's the only thing I can think of too...a duplicate show number.

You may have to delete and recreate the order.

 

[LibrarianChef]

That's what I was thinking so I went back through all of my shows since being a consultant. It's not there. And it was an automatically generated show number. I'm stumped. I really hope I don't lose the incentive just because this won't submit tonight before midnight.

 

[LibrarianChef]

I was thinking of manually changing the show number or re-entering the order, but if it's already on the server, does that mean she will get charged double?

 

[janetupnorth]

Better that and calling Wednesday to cancel a show than missing your incentive.

 

[LibrarianChef]

Okay...just went in and manually changed the number and it went through this time. Weird thing is--this same gal did an individual order about two weeks ago and now her past order isn't showing up in P3. I've been having other problems with P3 since the latest update. I wonder if that's what happened? Odd. Thanks, y'all!

 

[janetupnorth]

Okay...just went in and manually changed the number and it went through this time. Weird thing is--this same gal did an individual order about two weeks ago and now her past order isn't showing up in P3. I've been having other problems with P3 since the latest update. I wonder if that's what happened? Odd. Thanks, y'all!

Save your file and call HO on Wednesday, ask for tech support and have the techs troubleshoot it for you. They can walk you through a diagnostic with P3 that will send your file to them so they can try and look and see what is going on. Better that then for it to keep happening to you or someone else. Be sure to let them know: 1. When it started, 2. What happened, and 3. What you've done since then to try and fit it (like manually changing the number).