naekelsey
Gold Member
- 726
Do I Need to Make Customer Care Calls to My New Recruit's Friends and Family?
Click For Summary
Discussion Overview
The thread discusses the appropriateness of making customer care calls to friends and family of a new recruit who is also a host. Participants share various perspectives on how to approach this situation, considering both training opportunities and the recruit's relationship with these customers.
Discussion Character
- Exploratory, Opinion-based, Anecdotal
Main Points Raised
- One participant mentions having several customers from a host's party and questions whether to make customer care calls to them.
- Another participant suggests using the situation as a training opportunity by offering to do three-way calls with the recruit.
- One participant shares their experience of asking the recruit if she would like to follow up with her friends and family or if the participant should handle it, emphasizing the importance of communication.
- Another participant proposes having the recruit make the calls as a training activity while introducing her business to the customers.
- One participant expresses gratitude for the ideas shared in the thread.
Areas of Agreement / Disagreement
Views differ on whether the participant should make the calls or if the recruit should handle them, with some participants suggesting collaboration and training opportunities.
Contextual Notes
The discussion centers around the dynamics of customer relationships in the context of a new recruit's business development.
Who May Find This Useful
Consultants looking for insights on managing customer relationships and training new recruits may find this discussion relevant.
NooraK
Gold Member
- 5,854
babywings76
Gold Member
- 7,266
I'd ask your new recruit, the host, if she would like to follow up with those people or if you should. Or you could call them to just see if everything is okay with their order and then let them know that your host is now a consultant and if they would like to switch over to her for any future needs, it would be a wonderful boost to her new business and that you'll be there to help her, so they are in good hands. Or something to that effect. 
heather223
Gold Member
- 1,564
naekelsey
Gold Member
- 726
Frequently Asked Questions
Do I need to make customer care calls to my new recruit's friends and family?
While it's not mandatory, making customer care calls can be beneficial. It helps build relationships and trust, which can lead to increased sales and support for your recruit.
What is the purpose of making customer care calls?
The purpose of making customer care calls is to connect with potential customers, answer any questions they may have, and provide personalized service. This can enhance customer loyalty and encourage repeat business.
How can I approach my recruit's friends and family during these calls?
Approach them with a friendly and helpful attitude. Introduce yourself, explain your relationship with the recruit, and express your desire to support them. Be respectful of their time and preferences.
What if my recruit's friends and family are not interested in Pampered Chef products?
That's okay! Not everyone will be interested. Focus on building a positive relationship and let them know you’re available if they ever have questions or need assistance in the future.
Will making these calls help my recruit's business?
Yes, making these calls can help your recruit's business by creating a supportive network. It can lead to initial sales and referrals, which are crucial for a new recruit's success in direct sales.
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