Did my SAT order submission go through on time?

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Concerns were raised about delays in processing orders and updates on the IPT (Incentive Points Tracker) and shipping status. A user reported submitting an order for over $3,000 but did not see it reflected on the IPT or shipping status, despite receiving a confirmation email. Other users noted that the IPT updates appear to occur after 12 PM CST, suggesting patience is necessary. There's a general acknowledgment of chaos at the headquarters, with call-back times reaching 7.5 hours, leading to frustration over the timing of updates for weekly recognition. Despite the delays, some users reported that their submissions eventually appeared, indicating the system may simply be lagging. This has caused disruptions in tracking team performance, emphasizing the need for timely updates to maintain accurate records.
finley1991
finley1991
Messages
1,712
I know it's too early to panic but wanted some input/advice.

(Sidenote: I have the full-on flu, fever and all so everything is skewed in my world).

Yesterday around 5pm I was able to submit an order that got me over $3k for SAT. I got the confirmation e-mail. It's just not showing up on the IPT or in shipping status as received.

Do I wait it out? And the confirmation e-mail I got yesterday will serve as my proof that it was submitted in time, right?

Thanks... off to tylenol-up!
 
My IPT isn't updated yet. I did find though that my shows from last night are showing up in my points calculator. So you might want to check there to see if they are showing up. I think the IPT is behind right now.
 
Nothing I submitted yesterday, even earlier in the day, is showing up on my IPT or shipment status page. I hate that! I think they're just behind. Who knows what kind of mess is going on at the HO this morning!:eek:
 
I have noticed the the IPT seems to update after 12pm CST these days....so wait until noon and then check. It really puts a monkey wrench in my weekly recognition news....usually I could do it on Wed. mornings, but now, I need to do it on Wed afternoons in order for it to be accurate. Grrrr.
 
I submitted three shows last night around 9p.m. Central time and they aren't showing up anywhere yet.I think HO was thrown into a tailspin yesterday. Be patient and they'll show up.
 
  • Thread starter
  • #6
Thanks for all of your replies!!! I think since I'm feeling so lousy that I'm blowing everything out of proportion! :)
 
Call back time from HO is 7 1/2 hours. I just called RE a show on hold. I can not imagine the zoo it is right now over there.
 
Mrssyvo said:
Call back time from HO is 7 1/2 hours. I just called RE a show on hold. I can not imagine the zoo it is right now over there.
Click to expand...

Oh my! That is CRAZY!
 
  • Thread starter
  • #9
Mrssyvo said:
Call back time from HO is 7 1/2 hours. I just called RE a show on hold. I can not imagine the zoo it is right now over there.
Click to expand...

Makes me so thankful I'm don't work a *corporate* job!!!!!

And sending thoughts and prayers to HO because I'm sure they are in total chaos!
 
finley1991 said:
Makes me so thankful I'm don't work a *corporate* job!!!!!

And sending thoughts and prayers to HO because I'm sure they are in total chaos!
Click to expand...

Amen to that!

Colleen, I hope you feel better soon.
 
I hope you feel better soon Colleen. I am not quite as bad off as you are. On Thanksgivng I about collapsed from an Upper Respiratory Infection. That kind of thing kinda sneaks up on you then drags you down.

Please get plenty of rest Colleen! Try not to stress.
 
7 1/2 hours??? :eek: Uh, no thank you!!

Colleen, I hope you feel better my Michigan buddy!! :blushing::candyheart:
 
Goodness guys! :(:( Sandra and Colleen - I hope you guys feel better soon!!!
 
Mrssyvo said:
Call back time from HO is 7 1/2 hours. I just called RE a show on hold. I can not imagine the zoo it is right now over there.
Click to expand...

I'm on the phone with them right now - no wait time at all. I haven't gotten through this quickly in I don't know when! I was expecting to leave a call back for this evening.
 
I submitted 3 shows yesterday too and they haven't shown up on the IPT or the incentive points calculator.
 
DebChefIA said:
I have noticed the the IPT seems to update after 12pm CST these days....so wait until noon and then check. It really puts a monkey wrench in my weekly recognition news....usually I could do it on Wed. mornings, but now, I need to do it on Wed afternoons in order for it to be accurate. Grrrr.
Click to expand...

So it seems that they have chosen to make a liar out of me today! I just wish everything would update...I'm dying to know what my team turned in yesterday. Based on the calls I got last night when they couldn't submit, it sounds like there was a BUNCH turned in!!
 
Ugh my IPT always takes DAYS to update. It is really annoying. If our team training is on the 1st-3rd I have to ask my team to send me their own stats because my IPT is NEVER right until at least the 5th. Although I should mention that the shows I submitted last night are now showing up.
 
Winnipegk said:
Ugh my IPT always takes DAYS to update. It is really annoying. If our team training is on the 1st-3rd I have to ask my team to send me their own stats because my IPT is NEVER right until at least the 5th. Although I should mention that the shows I submitted last night are now showing up.
Click to expand...

so maybe it's updating here in a few minutes....one can hope!!:p
 

Frequently Asked Questions

How can I check if my SAT order submission went through on time?

You can check the status of your SAT order by logging into your Pampered Chef account and navigating to the order history section. There, you will find details about your recent submissions, including their status and timestamps.

What should I do if I think my SAT order submission did not go through?

If you suspect that your SAT order submission did not go through, first check your email for a confirmation message. If you did not receive one, contact Pampered Chef customer service for assistance. They can help verify whether your order was submitted successfully.

Is there a deadline for submitting SAT orders?

Yes, there is typically a deadline for submitting SAT orders, which is communicated during the ordering period. Make sure to check the specific dates provided by Pampered Chef to ensure your order is submitted on time.

Can I modify my SAT order after submission?

What happens if my SAT order submission is late?

If your SAT order submission is late, it may not be processed in time for the current cycle. You will need to wait for the next submission period to place your order. Always check the deadlines to avoid this situation.

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