sklay723
Gold Member
- 861
Today must be my day for Customer Care issues. I have three things, and any advice is appreciated since I'll be tackling these tomorrow when HO is open.
1) I had a customer order the wire frame replacement for her egg slicer in April last year. It has already broken AGAIN. She's pretty upset with the quality. Does HO give any kind of warranty on replacement parts?
2) I had a delivery exception through FedEx pop up on a customer who wanted the order delivered to her work address...guess they weren't there yesterday, even though the business is open on Saturdays. Do I have to do anything to get the delivery worked out, or do we just wait and see if FedEx tries again on Tuesday?
3) I just had a past host place a massive order on the outlet through my website, but she didn't put her host discount number in. HO is closed on Sunday...is it too late for her to get that resolved? Should I offer her some sort of "gift" as a thank you? The order was $234 before tax and shipping, so she would have saved over $23 with her discount. I feel bad, but at the same time a little bewildered at how she could place the order and NOT use her PHD number.
Thanks in advance for your advice!
1) I had a customer order the wire frame replacement for her egg slicer in April last year. It has already broken AGAIN. She's pretty upset with the quality. Does HO give any kind of warranty on replacement parts?
2) I had a delivery exception through FedEx pop up on a customer who wanted the order delivered to her work address...guess they weren't there yesterday, even though the business is open on Saturdays. Do I have to do anything to get the delivery worked out, or do we just wait and see if FedEx tries again on Tuesday?
3) I just had a past host place a massive order on the outlet through my website, but she didn't put her host discount number in. HO is closed on Sunday...is it too late for her to get that resolved? Should I offer her some sort of "gift" as a thank you? The order was $234 before tax and shipping, so she would have saved over $23 with her discount. I feel bad, but at the same time a little bewildered at how she could place the order and NOT use her PHD number.
Thanks in advance for your advice!