Credit Card Denied - 6 Hour Call Back Time

Click For Summary

Discussion Overview

The thread discusses experiences related to denied credit card transactions and the varying wait times for customer service callbacks. Participants share their personal experiences with the process and the efficiency of the service.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant experienced a denied credit card and faced a 6-hour callback time, expressing frustration over the delay.
  • Another participant reported a quick response time when they called, suggesting that experiences can vary significantly.
  • Several users mentioned that they had shorter wait times than expected, with some receiving immediate assistance.
  • One participant noted that they chose the callback option but ended up on hold for a long time.
  • Another participant shared that they had a long estimated wait time but received help in under five minutes when they stayed on the line.
  • Some participants suggested that resolving issues online could be quicker than waiting for a callback.
  • One user expressed frustration about needing to wait for a live person after previously resolving issues online.
  • Another participant mentioned that the time of day might affect wait times, as they received immediate assistance during their call.

Areas of Agreement / Disagreement

Views differ on the efficiency of the callback system and the wait times experienced, with no clear consensus on the best approach to resolve credit card issues.

Contextual Notes

Participants shared their experiences with customer service related to credit card issues, highlighting the variability in wait times and responses based on timing and method of contact.

Who May Find This Useful

Consultants experiencing similar issues with credit card transactions or those interested in understanding the variability of customer service wait times may find this discussion relevant.

D
DeeDee616
Messages
157
I got an email yesterday saying a credit card was denied. I submitted it again and today they call saying it was deneied agian. So i called HO to just use my Debit card and there is a 6 hour call back time! at this rate (it's 3:00 over here) it will be bed time when they call me back! Now this is holding up the show an di wanted it for the SAT. i submitted it on Friday so it better count for SAT. But still a 6 hour wait! Thats insane! Though probably my own fault and i shouldn't have re submitted the card!
 
That's odd. I just got off the phone with them and had zero wait time - quickest answer I've had in a very long time. Call back and see if it's better.

So long as you get it resolved by the deadline they gave you, it will count for SAT.
 
  • Thread starter
  • #3
Hahaha thanks! I called back and only waited like 5 mins!
 
You can also resolve these online! So much quicker and easier.
 
I'm sure they've been slammed today...maybe call back and wait a little while on hold..and see what happens. Good luck!
 
I was busy earlier so I chose call back and was given a 5 housr wait time. That was at 10:45 am and I just got my call back 25 mins ago. Guess what? I am on hold still. Why choose a call back to be put on hold?
 
The other day I got a 5 or 6 hour callback time; just for fun I chose to wait. Someone answered immediately:)
 
I called yesterday to clear up a declined credit card. The wait time stated was between 9 hours 10 minutes and 11 hours 20 minutes. I stayed on the line. I had a live person in less than 5 minutes.That said, I usually use the call-back feature. I figure it's easiest for all concerned. I've waited 1 to 3 hours for the call before. Yesterday I knew that I wouldn't be available during the stated call-back time.
 
I called about 8 minutes ago and the wat time was 8-9.5 hours... then I called back and it was 6-8 hours and now after reading all of these replies, i called and the wait time is 4-6 hours.... I will give it 10 minutes... if i don't get a live person then i'll wait... I signed up for the call back so now I'm trying it that way... i have a declined credit card and i did it on line once and now i can't do from there anymore.... so i have to wait for a live person! ughhh!!!!
 
thanks for the advice! I waited on there somewhere between 10-15 minutes and then i got a live person! now the credit card went through and my show has been released! YAY!:thumbup::D
 
I am waiting for a call back and they said 5h 32 min - 6h 47m. I'll wait. I don't care. I called at 3:48.

At least I know the kids won't bug me when I get called back. Hopefully, they don't call early because I have a meeting.
 
I called twice this afternoon (remembered another thing as soon as I hung up) and they picked up immediately - I wasn't on hold at all! I guess it just depends on when you call.
 

Frequently Asked Questions

What does "Credit Card Denied - 6 Hour Call Back Time" mean?

This message indicates that there was an issue processing your credit card payment, and you will need to wait for a period of six hours before attempting to resolve the issue or retry the transaction.

Why was my credit card denied?

Your credit card may be denied for several reasons, including insufficient funds, incorrect card details, expired card, or issues with your bank or credit card issuer. It's best to check with your bank for specific reasons.

What should I do after receiving this message?

After receiving the "Credit Card Denied" message, wait for the six-hour period to pass. During this time, you can verify your card details, check your account balance, or contact your bank for more information.

Can I use a different payment method?

How can I ensure my payment goes through successfully?

To ensure your payment is processed successfully, double-check that all card details are entered correctly, ensure that your card has sufficient funds, and confirm that your card is not expired. If issues persist, contact your bank for assistance.

You must log in or register to reply here.

Similar Pampered Chef Threads

Why won't P3 accept my card numbers?
  • ShellBeach
    • Business, Marketing and Customer Service
Replies
13
Views
3K
Becca_in_MD
Help, I Completely Lost My Voice
  • mmilus
    • Business, Marketing and Customer Service
Replies
4
Views
2K
esavvymom
Weekend Laughs: Uncovering a Lost Order
  • Bren706
    • Business, Marketing and Customer Service
Replies
4
Views
2K
AnaCash
Urgent Customer Used Bad Card... Not Responding.
  • jmwinfree
    • Business, Marketing and Customer Service
Replies
18
Views
3K
BethCooks4U
Is It Unprofessional to Ask for Credit Card Info via Text?
  • lesliec
    • Business, Marketing and Customer Service
Replies
23
Views
3K
esavvymom
Unsolicited Email Ordering: Protecting Yourself from Fraud
  • JennyJennJen
    • Business, Marketing and Customer Service
2
Replies
51
Views
15K
Aylaisabeau
Is Your Credit Card on Hold Again?!
  • heat123
    • Business, Marketing and Customer Service
Replies
17
Views
2K
pamperedposey
Understanding Credit Card Authorization: What Happens When a Card is Declined?
  • Jennie4PC
    • Pampered Chef Sales
Replies
5
Views
2K
kreaser
Declined Credit Card - My 90-Day End Date Is Today!
  • andrealynne719
    • Pampered Chef Finances
Replies
7
Views
3K
andrealynne719
Double and Quadruple Charges?????
  • Chefstover2
    • Business, Marketing and Customer Service
Replies
9
Views
2K
mgoodson
Back
Top