CO Box Delayed: How Calling HO Saved My Box!

Click For Summary

Discussion Overview

This thread discusses experiences related to delays in receiving CO boxes and SAT products, with participants sharing their tracking issues and interactions with customer service.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shared that after waiting for their CO box to be scanned for several days, they called customer service and were informed that sometimes boxes are not picked up if not scanned correctly.
  • Another participant noted that their SAT box shipped successfully while their CO box remained untracked, indicating a possible issue with the transmission process.
  • Several users mentioned that they experienced similar delays with their CO boxes and expressed frustration over the lack of updates.
  • One participant shared a method for tracking shipments using reference numbers found in the product adjustment screen, which others found helpful.
  • Another participant expressed concern about being a pest by calling customer service, despite several others having similar issues.
  • Some participants reported receiving their SAT products while still waiting for their CO boxes, highlighting varied experiences among users.
  • A participant from Canada mentioned being unable to track shipments, expressing disappointment over not receiving any products.

Areas of Agreement / Disagreement

Views differ regarding the reliability of the tracking process and the effectiveness of customer service responses, with no clear consensus on whether calling customer service is beneficial.

Contextual Notes

Participants shared personal experiences with shipping delays, tracking methods, and customer service interactions, reflecting a range of outcomes and frustrations.

Who May Find This Useful

Consultants experiencing similar shipping delays or tracking issues may find the shared experiences and tracking methods discussed in this thread relevant.

wadesgirl
wadesgirl
Gold Member
Messages
11,383
So after watching my CO box sit on "Transmitted to FedEx" for 4 days now:cry: :yuck: I finally called HO. They said that sometimes when a box doesn't get scanned in correctly, it never gets picked up. So they are rushing it out to me today. I shouldn't have waited so long but I figured maybe it was still on my way just never updated! I should have asked about my SAT box but I'll be a little more patient on that one since I haven't even seen a reference number for it.

If you can look up a recent reference number (mine was 1 number before my table cloth) on FedEx's website and it's a 10 lb box, that's the CO kit. If it is still showing as mine did, give them a call, they need to know we are having issues.

Now I have to be patient for Tuesday, I should have called earlier this week :cry:
 
wadesgirl said:
So after watching my CO box sit on "Transmitted to FedEx" for 4 days now:cry: :yuck: I finally called HO. They said that sometimes when a box doesn't get scanned in correctly, it never gets picked up. So they are rushing it out to me today. I shouldn't have waited so long but I figured maybe it was still on my way just never updated! I should have asked about my SAT box but I'll be a little more patient on that one since I haven't even seen a reference number for it.

If you can look up a recent reference number (mine was 1 number before my table cloth) on FedEx's website and it's a 10 lb box, that's the CO kit. If it is still showing as mine did, give them a call, they need to know we are having issues.

Now I have to be patient for Tuesday, I should have called earlier this week :cry:
Click to expand...


Thanks for that info! I guess a call is in order now.:thumbup:
 
  • Thread starter
  • #3
I just tracked the number before my CO box and there is a 7 lb box being delivered to my house today! Who earned Level 1, how much did it weigh?!
 
I didn't get my CO box yet. CO boxes and SAT often have the "transmission" to FedEx occur a few days before they get shipped due to the process.
 
  • Thread starter
  • #5
janetupnorth said:
I didn't get my CO box yet. CO boxes and SAT often have the "transmission" to FedEx occur a few days before they get shipped due to the process.
Click to expand...

She told me that it was an error on their end. My SAT was shipped yesterday (shows transmission as yesterday) and is arriving today.
 
My SAT shipped yesterday and is on the truck to be delivered today! Yea, me! However, my CO box is the same as wadesgirl. On 1/21, info was transmitted to FedEx, but nothing else. Should I call, or do you think with several people having brought it to their attention they will double check which boxes haven't been picked up? I hate to be a pest, especially since they have so much going out this week. What do you think--call or no? Thanks!

Tammy
 
I received a 7lb box of the 1500 level SAT products today!
 
My CO isn't even showing up on CC yet:(
 
Erin, they won't show up on shipment tracker. Did you go through the Adjustment screen? You have to be sneaky to find them. You might want to check. There are several threads detailing how to do this if you're not sure.

Tammy
 
  • Thread starter
  • #10
erinb said:
My CO isn't even showing up on CC yet:(
Click to expand...

Did you earn the tablecloth? I used the reference number from the tablecloth found in the product adjustment screen (your consultant number-G-four digit number). Your CO box should be above or below the four digit number at the end (mine was 0049 so my CO kit ended up being 0048). Then you go to FedEx's website and do a search by REFERENCE number. Add 01 at the end of the number you found in the product adjustment screen and fill out the rest of the information and hopefully it will bring up something.
 
  • Thread starter
  • #11
StacieB said:
I received a 7lb box of the 1500 level SAT products today!
Click to expand...

Yah! I cannot wait to go home now. Total plus today - It's Friday, it's payday at work and new products should hopefully be waiting for me at home :balloon: Now I just have to get through the day.
 
I got my SAT this morning, but no CO. My SAT wasn't even showing up on product adjustment at all. Of course neither is SAT. Who knows.
 
I called too. She said, they must be waiting on something, but the ship date is today. Then, I said, I thought we were supposed to have them today. She said, well, it's shipping today. That's all I can tell you. How not very nice. :(
 
  • Thread starter
  • #14
crystalscookingnow said:
I called too. She said, they must be waiting on something, but the ship date is today. Then, I said, I thought we were supposed to have them today. She said, well, it's shipping today. That's all I can tell you. How not very nice. :(
Click to expand...

The lady I talked to was giving me a little bit of attitude also. I just laughed and said I was so excited about seeing all the new stuff, I had to see what was going on!
 
wadesgirl said:
Did you earn the tablecloth? I used the reference number from the tablecloth found in the product adjustment screen (your consultant number-G-four digit number). Your CO box should be above or below the four digit number at the end (mine was 0049 so my CO kit ended up being 0048). Then you go to FedEx's website and do a search by REFERENCE number. Add 01 at the end of the number you found in the product adjustment screen and fill out the rest of the information and hopefully it will bring up something.
Click to expand...

No, I didn't earn the tablecloth and have had nothing ship yet this year. My product adjustment screen is just blank.
 
  • Thread starter
  • #16
erinb said:
No, I didn't earn the tablecloth and have had nothing ship yet this year. My product adjustment screen is just blank.
Click to expand...

You should be able to click somewhere for 2007, then look at your last order that has a G in the middle of it. Should be around that number somewhere.
 
wadesgirl said:
You should be able to click somewhere for 2007, then look at your last order that has a G in the middle of it. Should be around that number somewhere.
Click to expand...

THANK YOU!!!:) I had no idea that I could look it up like that. It's showing delivery for tomorrow so I guess I'll be getting it early next week. YAY!!
 
  • Thread starter
  • #18
erinb said:
THANK YOU!!!:) I had no idea that I could look it up like that. It's showing delivery for tomorrow so I guess I'll be getting it early next week. YAY!!
Click to expand...

I wouldn't have known until I joined here! That's the only way I knew my stuff was just sitting there.
 
At least you guys can all look up your CO and SAT shipments!! We can't here in Canada. I still haven't received anything.............

No table cloth.........:(
No Change over...........:(
No Sell A thon...........:(
 
My CO box came today..........


Still no SAT or table cloth:( :( :( :( :(
 

Frequently Asked Questions

What does "CO Box Delayed" mean in the context of Pampered Chef?

"CO Box Delayed" refers to a situation where a consultant's order or shipment from the Pampered Chef Home Office (HO) is delayed, affecting their ability to fulfill customer orders or restock their inventory.

How can calling the Home Office help with a delayed CO Box?

Calling the Home Office can provide consultants with immediate updates on the status of their delayed box. The representatives can offer insights into the reason for the delay and may assist in expediting the shipping process or providing alternative solutions.

What information should I have ready when I call the Home Office about my delayed box?

When calling the Home Office, it's helpful to have your consultant ID, order number, and any tracking information available. This will allow the representative to quickly access your account and provide accurate assistance regarding your delayed box.

Are there any tips for preventing future delays with my Pampered Chef orders?

To prevent future delays, ensure that you place orders well in advance of any events or promotions. Additionally, regularly check the Pampered Chef website for any updates regarding shipping times and inventory availability, and consider reaching out to HO if you anticipate any issues.

What should I do if my box is delayed and I have customers waiting for their orders?

If your box is delayed and customers are waiting, communicate transparently with them about the situation. Let them know you are working to resolve the issue and provide an estimated timeline for when they can expect their orders. Consider offering alternatives, such as a small discount or a future credit, to maintain customer satisfaction.

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