In September I made my Cust Care Calls: Here's one: ME: Hi, Lisa... This is Anne with TPC. I met you at Leigh's party. (JULY show-that's important later.) LISA: Yes. I had a great time. I love your products. ME: (Getting giddy--This one's in the bag!) Me, too. I just wanted to call and personally thank you for your purchase. LISA: You're welcome. ANNE: How is your Mini Muffin Pan? Do you have any questions... anything that I can... LISA: I don't know. I haven't gotten it yet. ANNE: (Gasp!) I'm sorry... I thought I mentioned that the pan went to the host's home. (Who lives UNDER her in the same condo complex) LISA: Oh, yes you did. She keeps telling me she has it, but I haven't gotten it yet and I feel like I'm bugging her. ANNE: I don't understand what the delay is. The show was in July. I will give Leigh a call and see if she needs me to deliver it. (OMG-She works next to me. What am I going to say? Umm... Leigh, you need to part with these items. They don't belong to you. Set the pan down gently, slide it towards me and walk away. No one will be hurt. Don't make me call other Consultants. Good, Lord!) LISA: Oh, you don't have to do that. ANNE: Its my pleasure. I will tell her that "this lady needs her muffin pan!" (Call ended from there.) Soo a few days later the lady calls me screaming on my machine about never getting the product. So, I offered to send her a refund. $20 which included her Round up donation. Now, I am out the $20--so should I say something to this girl? I would love some advice.