Avoid Duplicate Orders: Tips for Efficient Supply Ordering

[legacypc46]

Earlier this week I placed two separate supply orders within minutes of each other. One was for my business supplies, the other was for 100 catalogs going elsewhere in support of a last minute fundraiser. I received confimation emails for both orders.

After two days, only one was showing one CC. When I called HO, they informed me that the software automatically deleted the second order as a duplicate (despite different items and shipping addresses).

We rarely have a need to place two supply orders in one day, but wanted to share this as an FYI.

 

[BethCooks4U]

Thanks for sharing! That is good to know. Is it because they were done in the same day or was the time very close (sent within minutes of each other)?

 

[ChefBeckyD]

I had this happen to me too - they canceled the 2nd one. I didn't realize it until several days later....and it was supplies I really needed.:grumpy: I just wish they would have let me know when they canceled it.....instead of me having to call to find out where it went.

And mine was the same day, but not within minutes - they were a few hours apart.

 

[pamperedharriet]

Good to know. I am waiting to find out if I will be doing 2 fundraisers this spring and how many catalogs, etc I will need for each and when they want to do them. I don't want to lose a supply order in the process.

 

[raebates]

Interesting. I'll have to try to remember that.

 

[kspry]

Thanks for the tip.

 

[KellyTheChef]

I would have never even THOUGHT about them cancelling a second order...thanks for sharing with us!

(BTW- I totally agree with HO on this one...they probably started doing it after a TON of messed up orders that were accidentally transmitted twice!) Either way, though, it is good to know that it happens in case we are in YOUR situation and NEED to place a second order...

 

[legacypc46]

I agree with the idea, but not the blind cancellation. A better alternative would be to generate an automatic email inquiry back to the consultant...or a notification at least.

 

[mpkegley]

Wow! Good to know, thanks.

 

[ChefBeckyD]

I agree with the idea, but not the blind cancellation. A better alternative would be to generate an automatic email inquiry back to the consultant...or a notification at least.

Exactly! I wasn't upset that they canceled my order - I was upset that I wasn't told or given any notice.