Anyone else experiencing shipping issues with HO?

[Judybabe]

With all the posts about broken dcb's. there was a lid for sale on ebay and I bid/won it. If anyone needs a cranberry dcb lid, let me know. I'll sell it for what I got it for. 1.25 + 8.85 sh = 10.10

Judy

 

[Sheila]

I don't need it, but WOW! That was cheap!! Good deal Judy!!!

 

[mmoran4pc]

I won my DCB for reaching my 1250. The first one i got the lid was cracked. So they mailed me another with a a label to mail the old one. Well, I got the new DCB, no labrl...but the new DCB lid was shattered all to pieces. Sooo.....had to call HO AGAIN and get a new one...hopefully there will be no problems.... am i the only one with shipping issues...i have been in almost a month and a half and have closed 5 shows. I have had items missing, wrong items, or cracked product with EVERY order!!! HO prob thinks im nuts!

 

[Judybabe]

I was missing an item from my last order. but I'm a nut already.

 

[Sheila]

No missing items recently here ... but I did have a host who got her box REALLY late. The packing slip and the items in the box matched what she ordered but the custom's form was CRAZY and had a bunch of extra items that were not ordered or included. She was upset about that for some reason.

 

[Shawnna]

I have had to do an adjustment twice for a DCB also. The first one had a chipped lid and when the replacement arrived the whole top of the baker was scratched. I just received my label today to send the second one back but I haven't received the 2nd replacement baker yet and today is 30 days since the show was submitted. I hope the new baker arrives in good condition. Both of these issues have to be caused by the packer at the manufacturer.

 

[Judybabe]

Sale of the lid is pending at this moment...

 

[Shawnna]

You got a great deal on it...I'm surprised, usually things on ebay go for a lot. It is always sad when the shipping is more than the item...lol

 

[pjpamchef]

Stoneware is so heavy!! I once mailed a rectangular baker and it cost me $14.00 in shipping, and that was probably 10 years ago! Now I direct ship any stoneware!!

 

[Judybabe]

I shouldn't say this, but most of my stoneware I got at thrift stores or goodwill. I have alot of pieces to show! I won't tell customers that.

 

[aslion]

I shouldn't say this, but most of my stoneware I got at thrift stores or goodwill. I have alot of pieces to show! I won't tell customers that.

My family has been finding it at Garage Sales and buying them and most of the time giving them to me, occasionally they will find a piece for themselves.

 

[Shawnna]

yes...I have had family find pc at thrift stores, goodwill, and yard sales.

 

[pc_jessica]

same here i got a lot of my pc stuff from garage sales before i started with Pc...saved me alot of $$!!

 

[Judybabe]

sshhh!!!! LOL!Fremont has a great Goodwill! have you checked out Columbus's? It's better!

 

[darlinclem]

I won my DCB for reaching my 1250. The first one i got the lid was cracked. So they mailed me another with a a label to mail the old one. Well, I got the new DCB, no labrl...but the new DCB lid was shattered all to pieces. Sooo.....had to call HO AGAIN and get a new one...hopefully there will be no problems.... am i the only one with shipping issues...i have been in almost a month and a half and have closed 5 shows. I have had items missing, wrong items, or cracked product with EVERY order!!! HO prob thinks im nuts!

I totally understand! For a while there (a few months) it seemed to be the same for me last year. I felt like I was going to get a call from HO asking if I was trying to scam the company. Each time I called I literally broke out in hives. I hated that. Then all the sudden everything went well. Oh- that was after I got a package that had a "this box has been.." flyer in it and it was STILL missing an item. I really hated calling on that one!

It will get better and your customers know you are going the extra mile for them and our company backs us up!