Another "What Would You Do" Situation

  • Thread starter Thread starter chefkathy
  • Start date Start date
Click For Summary
A show is scheduled for January 17 with a host named Jill, who has only provided 10 guest names instead of the required 40. The host expressed a desire to bring catalogs to work. Meanwhile, a home office lead has emerged wanting a show on the same date, which may attract more attendees. The discussion revolves around how to tactfully reschedule Jill's show to accommodate the new lead. Suggestions include claiming a double booking error, offering an incentive for changing the time, or framing the rescheduling positively by highlighting the benefits of an earlier show. Ultimately, the host decides to proceed with Jill's show after the home office lead fails to confirm, leading to a successful resolution. Additionally, there are reflections on managing multiple bookings and the excitement of being in high demand as a consultant. A newly signed consultant is also mentioned, navigating her transition from Home Interiors to another company, indicating the competitive landscape in the industry.
C
chefkathy
I have a show booked on January 17 for a woman named Jill. I talked to her about her guest list, needing to invite 40 etc. She emailed it to me today and I got 10 names from her. She apologized saying that's all she had, but she'll bring catalogs to work.While I was waiting to confirm her show, I also got a HO lead who wants a show on that very date. All her friends are already planning on that date so they will find someone else if I can't do it. It sounds like it's going to be fun, a lot of good energy, etc.I would rather do the HO lead show. How do I tactfully get Jill to either change to a brunch show that morning or change to a catalog show?Any ideas?
 
Tell her that you had something unexpected come up and you really NEED to change her time. Since she only invited 10 people, I bet she'd be easy to sway.
 
I agree with Linda... something did come up... another show. But Jill doesn't need to know that.
 
  • Thread starter
  • #4
Because Murphy always comes around when you least expect it, I'd be up front with her that you have another show. Can you simply tell her that you had your wires crossed and that it simply isn't possible for you to change the date for the other show? You can always offer her a bonus, say an extra $20 in free product if she has 15 or more orders on her show (which she should be able to do between orders from work and guests bringing one or two friends with them).
 
Oh Kristin! You just had to bring the honesty thing up - didn't you?!?! LOL

Okay, so tell her that you double-book in error (semi-lie) and ask her if she would please help you out by chaging the start time of her show.....give her something for her throubles.
 
  • Thread starter
  • #6
I'm just a terrible liar....even when I mean well, I always seem to get bit. I might as well put Murphy on a retainer!
 
I agree with Kris, My luck the host would be her sister-in-law!!
Bring the ingredients or something. Make it sound like a good thing for the day slot. "Now, your show will be done early and you can relax with your family all night" :)
Good luck
 
I've had this happen before. Just be honest with her that you accidently double booked for that date and see if she can change it--offer to bring the ingredients for ONE recipe and thank her profusely. And the night of the show I would thank the guests too.
 
I just looked at the date. Isn't the 17th a Saturday? Can't you do two shows that day? One in the morning for brunch and one for later in the afternoon? I do that all the time.
 
  • Thread starter
  • #10
UPDATE: HO lead lady never called back after 2 messages, so I'm going forward with my 10 person party. We'll see how it goes....
 
  • Thread starter
  • #11
Update--HO lady finally called me back. She was having phone troubles. She is scheduled for Feb 21st!
 
Win/Win!!

Darn character limit! :D
 
WOO HOO! I just love happy endings!
 
I have a similar situation going on for January 31st...mine is not resolved yet, however!! Right now I have the first person "penciled in" with no specific time. The person that e-mailed me yesterday was referred to me by a past host who told her I was great (WOW...I need to get that in writing for those that think otherwise!!).

Right now, I did tell the referal that I am going to set up "as if" She did get first dibs on either 11 am or 5 pm in case there is a double book. I did call the penciled in host to give her first choice but there was no answer or message phone.

I did tell the referral host that if the penciled in host goes to another day, she can then change the time to her preference on that day.

Bottom line...isn't it great to be in demand! For our product and what we have to offer as consultants!:party:

And.....FYI...I have a newly signed consultant that was fed up with Home Interiors. Things got rough through the transition. She has been very excited by PC but in corresponding with her about a gentle message on keeping her feelers out for recruits...she told me that HI's HO has made staying with them sound sweet so she is still going to do HI too along with PC.

My goal is to keep her mind on PC, but not too push too hard. She has only done one show and is excited about it but sounds like HI is getting their "stuff" together now that H&G has bought them out.:mad:
 

Frequently Asked Questions

What is the "What Would You Do" situation in direct sales?

The "What Would You Do" situation in direct sales refers to hypothetical scenarios that sales representatives might encounter while selling products. These situations often involve ethical dilemmas, customer interactions, or challenges in closing sales, prompting representatives to think critically about their responses and strategies.

How can I prepare for "What Would You Do" scenarios in my Pampered Chef business?

To prepare for "What Would You Do" scenarios, consider role-playing with fellow consultants or friends. Discuss various situations you might face, such as handling objections or dealing with difficult customers. Additionally, familiarize yourself with Pampered Chef products and policies to confidently address any questions or concerns that may arise.

What should I do if a customer asks for a discount during a party?

If a customer asks for a discount during a party, politely explain the pricing structure and any current promotions. Emphasize the value of the products and the benefits of hosting a party for potential discounts. If appropriate, offer to discuss additional options after the party to maintain a positive atmosphere.

How do I handle a situation where a guest is monopolizing the conversation during a party?

In situations where a guest is monopolizing the conversation, gently redirect the discussion by thanking them for their enthusiasm and inviting others to share their thoughts or experiences. You can also ask open-ended questions to engage the group and encourage participation from quieter guests.

What should I do if I receive negative feedback about a product?

If you receive negative feedback about a product, listen carefully to the customer's concerns and validate their feelings. Offer solutions, such as product exchanges or refunds if applicable. Use the feedback as an opportunity to improve your understanding of the product and to inform your future presentations.

You must log in or register to reply here.

Similar Pampered Chef Threads

I Dropped the Ball... What Do I Do Now?
  • finley1991
    • Buy and Sell Items
Replies
5
Views
1K
PampMomof3
What Would You Do? (Ready to Cry)
  • cincychef
    • Buy and Sell Items
Replies
16
Views
2K
amy07
Find Out Why This Consultant's Funny Encounter Will Make You Smile Tonight
  • finley1991
    • Buy and Sell Items
Replies
7
Views
1K
Nanisu
Why Do Some Recruits Sign With Us and Not Others?
  • finley1991
    • Buy and Sell Items
Replies
9
Views
1K
pamela
What Should I Do About a Dishonest Consultant in My MLM Business?
  • PCJenni
    • Buy and Sell Items
Replies
10
Views
2K
Sheila
Thoughts on This? Not Sure What to Think...
  • finley1991
    • Buy and Sell Items
Replies
27
Views
2K
chefheidi2003
How Effective Is Cold Calling for Booking Sales Shows?
  • chefkathy
    • Buy and Sell Items
Replies
3
Views
1K
annew
Do You Ever Feel Like You Have Recruited a Bunch Of....
  • PCJenni
    • Buy and Sell Items
Replies
15
Views
2K
PCJenni
Advice Needed: Weird Home Office Lead Situation
  • imported_iteachurkid
    • Buy and Sell Items
Replies
7
Views
1K
pamperedbecky
Turned a Catalog Show Into a Recruit!
  • PamperedK
    • Buy and Sell Items
Replies
15
Views
1K
MORFIA
Back
Top