Advice Needed: Order Placed Directly with Company Despite My Efforts

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Discussion Overview

The thread discusses a situation where a participant's family member placed an order directly with the company instead of through the participant's personal website. The participant expresses frustration over the lost potential sales for their mom's show and seeks advice on how to address the situation.

Discussion Character

  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant shares their experience of providing detailed instructions to a family member on how to order through their website, only to find out the family member placed the order directly with the company.
  • Another participant expresses doubt that the order can be switched to the participant's show since the products have already been received.
  • One participant suggests contacting the home office to cancel the order and have the family member reorder through the participant, noting that the company would handle the return logistics.
  • Another participant mentions the potential hassle for the family member in returning the products and the need for them to understand the implications of their order placement.
  • One participant emphasizes the importance of providing feedback to the home office regarding the ordering process to improve clarity for future customers.

Areas of Agreement / Disagreement

Views differ on the feasibility of transferring the order to the participant's show, with some participants suggesting possible solutions while others express skepticism about the likelihood of success.

Contextual Notes

The discussion reflects personal experiences and opinions regarding the challenges of managing orders through personal websites and the implications of direct orders with the company.

Who May Find This Useful

Consultants who encounter similar situations with family or friends placing orders directly with the company may find the shared experiences and suggestions relevant.

J
Jenni32874
Messages
19
I know there is probably nothing that can be done about this, BUT I am getting ready to submit my mom's show for the month of November. My cousin who lives in Illinois contacted me about placing an order, and asked if there was an online catalog she could look at. I told her how to look at the catalog through my personal website. I also gave her specific step by step instructions of how to order through my website. I couldn't have been more simple. I told her to contact me if she had any questions or problems. I tried following up with her email and phone calls, but couldn't get her until tonight. She told me that she couldnt figure out how to place an order on my website, and that she placed an order directly with the company, rather than contacting me. If her order wasnt much, I wouldn't care, but I did the work, and her order was around $200, which would have made my mom's show about $600-$700. She placed the order recently, and received the product immediately since the company is in Illinois.

Is there any way at all that I could possibly get this order added to my mom's show since I did ALL the work, and she coudnt figure out how to work my personal website?

Advice needed if possible!!!!
 
I'm sorry but I don't believe there is any way it can be switched over considering she has the products already. You can try contacting HO though.
 
You can call HO tomorrow and tell them to cancel the order, they will send out a call tag, pick the items up from the customer and then she would need to reorder them all through you. It's not too much to do unless she doens't want to give up her products now. Just explain to HO tomorow but I would call the customer first and see if she's willign to help your mom out by giving up her products for a week.;) Good Luck!:D
 
Unless she wants to go through the hassle of returning everything, getting a credit, then ordering all of that on your mom's show. If she understood what a big difference it makes, she may be willing to do it. She would need to realize, though, that it will take a while for her to get the refund and she'd need to pay for the "new" order on your mom's show immediately. I don't know if she's in a position to do that. It would be REALLY easy for her to return it because PC would send UPS to come pick up her entire order, so she wouldn't have to pay shipping since it's within the first 30 days of shipment.

Talk to her and see if she's willing to do this. It's the only way it could go on your mom's show.:(
 
Be sure to contact home office by email (in writing) and tell them what happened. It should not be as confusing for guests to order as it is and unless they get the feed back they won't change it!

Have her return the order and offer to submit the order FOR her.
 

Frequently Asked Questions

What should I do if I placed an order directly with Pampered Chef instead of through my consultant?

If you placed an order directly with Pampered Chef, it's important to reach out to your consultant as soon as possible. They may be able to assist you with your order or provide you with information on how to link your order to them for future benefits. Additionally, you can contact Pampered Chef customer service for assistance with your order.

Can I still support my consultant if I ordered directly from Pampered Chef?

Will my consultant receive credit for my order if I ordered directly from the company?

No, if you placed your order directly with Pampered Chef, your consultant will not receive credit for that specific sale. To ensure your consultant benefits from your purchases, it's best to place orders through them in the future.

How can I ensure I order through my consultant next time?

To ensure you order through your consultant next time, save their contact information and ask them for their personalized shopping link. You can also bookmark their website or social media pages where they promote their Pampered Chef business. This way, you can easily access their services for future orders.

What if I have issues with my order placed directly with Pampered Chef?

If you encounter any issues with your order placed directly with Pampered Chef, contact their customer service for assistance. They can help resolve issues related to shipping, product quality, or returns. Be sure to have your order number and details ready to expedite the process.

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