Advice Needed: Order Placed Directly with Company Despite My Efforts

[Jenni32874]

I know there is probably nothing that can be done about this, BUT I am getting ready to submit my mom's show for the month of November. My cousin who lives in Illinois contacted me about placing an order, and asked if there was an online catalog she could look at. I told her how to look at the catalog through my personal website. I also gave her specific step by step instructions of how to order through my website. I couldn't have been more simple. I told her to contact me if she had any questions or problems. I tried following up with her email and phone calls, but couldn't get her until tonight. She told me that she couldnt figure out how to place an order on my website, and that she placed an order directly with the company, rather than contacting me. If her order wasnt much, I wouldn't care, but I did the work, and her order was around $200, which would have made my mom's show about $600-$700. She placed the order recently, and received the product immediately since the company is in Illinois.

Is there any way at all that I could possibly get this order added to my mom's show since I did ALL the work, and she coudnt figure out how to work my personal website?

Advice needed if possible!!!!

 

[nikkijo]

I'm sorry but I don't believe there is any way it can be switched over considering she has the products already. You can try contacting HO though.

 

[PampMomof3]

You can call HO tomorrow and tell them to cancel the order, they will send out a call tag, pick the items up from the customer and then she would need to reorder them all through you. It's not too much to do unless she doens't want to give up her products now. Just explain to HO tomorow but I would call the customer first and see if she's willign to help your mom out by giving up her products for a week. Good Luck!

 

[pamperedbecky]

Unless she wants to go through the hassle of returning everything, getting a credit, then ordering all of that on your mom's show. If she understood what a big difference it makes, she may be willing to do it. She would need to realize, though, that it will take a while for her to get the refund and she'd need to pay for the "new" order on your mom's show immediately. I don't know if she's in a position to do that. It would be REALLY easy for her to return it because PC would send UPS to come pick up her entire order, so she wouldn't have to pay shipping since it's within the first 30 days of shipment.

Talk to her and see if she's willing to do this. It's the only way it could go on your mom's show.

 

[BethCooks4U]

Be sure to contact home office by email (in writing) and tell them what happened. It should not be as confusing for guests to order as it is and unless they get the feed back they won't change it!

Have her return the order and offer to submit the order FOR her.