Sheila
Gold Member
- 5,375
My customer sent this e-mail to the Solution Center about an hour ago & cc'd me. I LOVE IT!!!
Reprinted with her permission of course.
Reprinted with her permission of course.
Dear Pampered Chef,
I’m an active duty service member currently serving overseas in Japan (I have an APO address). I recently ordered several hundred dollars worth of your product which was mailed “space available/parcel post” to my home. It took more than EIGHT WEEKS for this product to get to my home. In the meantime, my WONDERFUL consultant contacted you and had the shipment re-mailed to me. This package was sent Priority to my home and arrived in less than one week. Two weeks after receiving my Priority box, the original box arrived.
It seems to me that sending Priority would be the way to go for all shipments. Now you’ve sent the original box to me twice and are sending a shipping label to mail the original box back to you. Essentially, you’ve paid to ship the same package three times rather than just shipping Priority to begin with. It would also get our products to us faster, which would increase our satisfaction with your company.
Thank you for your time and consideration.
Very respectfully,
[customer name removed]
Kadena AB, Okinawa, Japan