Yeah!! New Customer Phone Option!!

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Discussion Overview

The thread discusses experiences and perceptions regarding a new phone option for customers and consultants when calling the Home Office (HO) of Pampered Chef. Participants share their thoughts on whether this option is new or has been available for some time.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant notes excitement about a new option for customers when calling HO, suggesting it is a positive change.
  • Several participants question whether the customer option has always been available, with some expressing that they have encountered it before.
  • Another participant shares their experience of being funneled to the correct department based on the phone number used, indicating that the system recognizes consultants' numbers.
  • One participant mentions that they receive the message when calling from a number not recognized by HO, highlighting a potential issue with the system.
  • Another participant recounts a recent experience where they were asked for their consultant number, suggesting that there may be ongoing issues at HO affecting call handling.
  • One participant expresses surprise at learning that customers might not have to wait long for assistance, contrasting their previous assumptions.
  • Another participant reflects on their own learning experience regarding the call system, indicating that misunderstandings are common among consultants.

Areas of Agreement / Disagreement

Views differ on whether the customer option is new or has been available for some time, with no clear consensus emerging on the matter.

Contextual Notes

Participants share personal experiences related to calling HO, with some noting frustrations due to system issues that may affect call handling.

Who May Find This Useful

Consultants interested in understanding the call handling process at HO and those curious about the experiences of others when contacting customer service.

J
jwpamp
Messages
1,614
I just called HO to ask a question about submitting a show (which was already answered on another thread -- they are having issues at HO, so I will wait til tomorrow)....but there is now an option when it answers:

If you are a customer, press 1, if you are a Pampered Chef consultant, press 2.

IT'S ABOUT TIME!!! Yeah for HO!!! :D
 
Hasn't it always said that?
 
Maybe you were calling from a different phone and they didn't recognize your number.I believe the customer option has been there for a while. Since they have the phone # of every consultant on file, we're immediately funneled to the correct dept unless you use a different phone # to call. At least that's been my experience.
 
I always get that message when I call from a number that's not my home phone. Sorry to burst your bubble Janice!
 
chefkristin said:
Hasn't it always said that?
Click to expand...

:::waving excitedly::::::
Hi Kristin!!
 
DebbieJ said:
Maybe you were calling from a different phone and they didn't recognize your number.

I believe the customer option has been there for a while. Since they have the phone # of every consultant on file, we're immediately funneled to the correct dept unless you use a different phone # to call. At least that's been my experience.
Click to expand...
I always get that message. We have distinctive ringer and my business line is the second number so HO sees the other number and doesn't recognize it as me. I always have to put my consultant number in.:yuck:
 
It gives that option if it doesn't recognize the number you are "listed" under. I changed mine recently to my cell phone so it no longer recognizes me from my home phone.
 
I call from the same phone everytime and today for some reason it asked me my consultant number??? I guess b/c they're having issues?
 
  • Thread starter
  • #9
awwww....schucks! I stand corrected. It's never happened to me before....It must be because of the problems they are having at HO :blushing: So ashamed!! LOL
 
Don't be ashamed Janice. I had no idea that customers get that message when they call HO. I thought they'd have to wait up to 5 hours for help too. Maybe not. I'm glad you brought this up!
 
I have always gotten that message no matter which phone number I call from.

Janice, don't feel bad. It took me a year and posting a questions here to realize I did not have to call the Shipment Status phone number to know what day they were shipping through b/c it is listed on CC.

We all have those AHA! moments from time to time!
 
In the last year or so, I have only been asked if I had been calling from a new phone number. I was asked last night calling from my cell.

The most frustrating part is when they called me back- almost four hours later, it was to say the system was down and to call again tomorrow. I asked them to send out an email so everyone doesn't get mad or think their personal P3 program was broken.
 

Frequently Asked Questions

What is the "Yeah!! New Customer Phone Option!"?

The "Yeah!! New Customer Phone Option!" is a new feature introduced by Pampered Chef that allows new customers to receive personalized assistance and support over the phone. This option aims to enhance the customer experience by providing direct access to knowledgeable representatives who can answer questions, provide product recommendations, and assist with orders.

How can I access the New Customer Phone Option?

To access the New Customer Phone Option, new customers can visit the Pampered Chef website and look for the dedicated section for customer support. There, they will find information on how to schedule a call or directly connect with a representative. Additionally, customers may receive promotional materials that include details on how to utilize this service.

Is there a cost associated with using the New Customer Phone Option?

No, there is no cost associated with using the New Customer Phone Option. This service is provided by Pampered Chef as a way to enhance customer satisfaction and ensure that new customers have the support they need to make informed purchasing decisions.

What types of questions can I ask when using the New Customer Phone Option?

Customers can ask a wide range of questions when using the New Customer Phone Option. This includes inquiries about product features, recommendations based on cooking needs, assistance with placing orders, information about promotions, and guidance on how to use specific Pampered Chef products effectively.

What are the hours of operation for the New Customer Phone Option?

The hours of operation for the New Customer Phone Option may vary, but typically, Pampered Chef provides support during standard business hours. Customers can check the Pampered Chef website or contact customer service for the most accurate and up-to-date information regarding availability.

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