So, I am one of those, like most of us, who hates the phone! I get so scared by what the person on the other end will say...I've had a few rotten-human-beings on the other end, and it isn't a pleasant feeling- as you all know. But today, I just made two customer calls....Not really customer CARE calls per se...one was to get payment info from an online order, and the other was to ask the lady if she'd like to save an additional $10 by having the order ship to me (I am doing my own Anniversary Sale Catalog Show). Both were very pleasant and nice, and it just makes me wonder- what are we so afraid of? I'm going to bookmark this thread for MYSELF- because in a week, i"ll have to remind myself of this. Moral of this thread? Don't let one bad apple spoil the entire bushel!