Yeah!! New Customer Phone Option!!

[jwpamp]

I just called HO to ask a question about submitting a show (which was already answered on another thread -- they are having issues at HO, so I will wait til tomorrow)....but there is now an option when it answers:

If you are a customer, press 1, if you are a Pampered Chef consultant, press 2.

IT'S ABOUT TIME!!! Yeah for HO!!!

 

[chefkristin]

Hasn't it always said that?

 

[DebbieJ]

Maybe you were calling from a different phone and they didn't recognize your number.I believe the customer option has been there for a while. Since they have the phone # of every consultant on file, we're immediately funneled to the correct dept unless you use a different phone # to call. At least that's been my experience.

 

[pamperedlinda]

I always get that message when I call from a number that's not my home phone. Sorry to burst your bubble Janice!

 

[dannyzmom]

Hasn't it always said that?

:::waving excitedly::::::
Hi Kristin!!

 

[BethCooks4U]

Maybe you were calling from a different phone and they didn't recognize your number.

I believe the customer option has been there for a while. Since they have the phone # of every consultant on file, we're immediately funneled to the correct dept unless you use a different phone # to call. At least that's been my experience.

I always get that message. We have distinctive ringer and my business line is the second number so HO sees the other number and doesn't recognize it as me. I always have to put my consultant number in.:yuck:

 

[wadesgirl]

It gives that option if it doesn't recognize the number you are "listed" under. I changed mine recently to my cell phone so it no longer recognizes me from my home phone.

 

[chefshawna]

I call from the same phone everytime and today for some reason it asked me my consultant number??? I guess b/c they're having issues?

 

[jwpamp]

awwww....schucks! I stand corrected. It's never happened to me before....It must be because of the problems they are having at HO :blushing: So ashamed!! LOL

 

[JAE]

Don't be ashamed Janice. I had no idea that customers get that message when they call HO. I thought they'd have to wait up to 5 hours for help too. Maybe not. I'm glad you brought this up!

 

[jrstephens]

I have always gotten that message no matter which phone number I call from.

Janice, don't feel bad. It took me a year and posting a questions here to realize I did not have to call the Shipment Status phone number to know what day they were shipping through b/c it is listed on CC.

We all have those AHA! moments from time to time!

 

[Chefgirl2]

In the last year or so, I have only been asked if I had been calling from a new phone number. I was asked last night calling from my cell.

The most frustrating part is when they called me back- almost four hours later, it was to say the system was down and to call again tomorrow. I asked them to send out an email so everyone doesn't get mad or think their personal P3 program was broken.