Why Is My Shipment Split and Delayed Despite Arriving Together?

[Intrepid_Chef]

Well, this is odd ...

First the good news ... my HUGE show that I just closed has shipped ... I called the hostess and told her to have her dad help her lug in the boxes because one weighs 37 pounds, one weighs 30.

Still no tracking info up on the OTHER three boxes.

Any idea why that could be?

(Oh, and I talked to my Fed Ex man ... he said that if he doesn't see anybody out and around, he prefers to leave it at the back because if someone sees it on my front porch and steals it, he is responsible for replacing it. So that is good to know ... and I don't mind so much now that the snow is melted!)

 

[janetupnorth]

Well, this is odd ...

First the good news ... my HUGE show that I just closed has shipped ... I called the hostess and told her to have her dad help her lug in the boxes because one weighs 37 pounds, one weighs 30.

Still no tracking info up on the OTHER three boxes.

Any idea why that could be?

(Oh, and I talked to my Fed Ex man ... he said that if he doesn't see anybody out and around, he prefers to leave it at the back because if someone sees it on my front porch and steals it, he is responsible for replacing it. So that is good to know ... and I don't mind so much now that the snow is melted!)

Orders are released as waves onto the line and are picked to the shipping box. They start at the same time, but as they make it through the line, they can get separated and ship out separately. There is a potential that they get on two different trucks. If one got pulled at night and the next in the morning, say one is on the back of the first truck and the second is in the belly or the front of the second, they hit the first hub at totally different points and get separated by a day, once in awhile two. If you don't see the remainder of the boxes or tracking for more than two business days, I'd call HO immediately because then something is up...otherwise, it isn't that odd.

 

[janetupnorth]

Oh, and on tracking...Tracking information gets to FedEx two ways:
1. When the daily transmission from the company occurs (it reads as pickup information received usually)
2. When the box hits the first hub.If a box hit a hub already tracking information may be in, but if the daily transmission hasn't occurred (usually occur early evening or some companies middle of the night), it won't show tracking.ETA: You can also go to FedEx.com and track by reference # (show #) and see what shows up. If you need help with that PM me...

 

[Intrepid_Chef]

Well, went back to CC and guess what?ALL of the boxes have shipped. IN ADDITION, the ones that had no shipping information earlier are now expected to arrive TOMORROW! So she will get 2 boxes tomorrow and the rest on Tuesday.Hope she's not going out of town! I just called her earlier tonight to say her stuff would be arriving on Tuesday.For random fun, I calculated the weight of the various boxes (not including the outside orders that are being direct shipped to New York and Florida.)Box 1: 24 pounds
Box 2: 21 pounds
Box 3: 37 pounds
Box 4: 32 pounds
Box 5: 30 pounds
Total weight: 144 poundsShe and her friends didn't get QUITE a ton of stuff, but close enough ....

 

[cathyskitchen]

I've noticed that when the FedEx shipping information first shows up, it automatically says that it's coming the next day. Then, a day later, it shows the "true" expected date. So, she'll probably get everything Tue.

 

[janetupnorth]

I've noticed that when the FedEx shipping information first shows up, it automatically says that it's coming the next day. Then, a day later, it shows the "true" expected date. So, she'll probably get everything Tue.

Yes, that would be true - for air, it has the true date because it is a specific service - overnight, 2 day or 3 day express saver. For ground, when submitted it has a date out a day or so, then when it hits their first hub and gets scanned in their system and assigned its routes, the information gets updated.

 

[Intrepid_Chef]

Thanks so much ladies ... I sent her an e-mail with tracking numbers so she knows what to expect ...

 

[Intrepid_Chef]

Well, the shipping info changed all right!

Now she is getting boxes 3 and 5 on MONDAY and the rest TODAY!

I don't know why they've been split up since they all arrived in Ohio at like 5:30 a.m. and have been on a truck for delivery since 7:30.

I hope they're watching for it ... at least it's a bright, sunny day in Ohio!