Why Are the Cranberry Deep Covered Baker and Decorator Bottle Set on Stop Sell?

[BethCooks4U]

UN BE LIEV ABLE.

And I am really upset because I wanted the Deep Covered Baker so badly, and had 2 people on here I was going to buy it from but they sold them to other people. I was thinking I could finally get it with my PC dollars from the Stoneware promo but no.

I am one of the 2 that "backed out on you". My DIL gave me her wish list during the time we were emailing back and forth about it. I did not "sell it" to anyone else. I am so sorry that I had to take back my offer to sell it to you. And I especially feel bad since you will be moving out of the States for the next couple of years.

If you can, why don't you put in an individual order for one TODAY. It will be back ordered but at least you will get it. If you are afraid that it won't come off back order before you leave I would be willing to order one for my DIL and send you the one I have. I will PM you about this.

Or maybe someone will have one in their "stash" that they can sell you.

 

[Morvin]

Definitely, it is disappointing...but mid November isn't that far away. Other products in the past that were stop sell were a much longer wait! Remember the Chillzanne Rect. Server? I can't remember how long it was but it seemed like MONTHS!





where does it say that it is only until mid November?? I can't find that anywhere!!

Heather

 

[jrstephens]

If you have any host this weekend that want either product, you could always back date the show to prior to yesterday and submit it by Monday to get them on the back-ordered list to not have to wait to have another show when they become available. That is what I am planning to do if my host or guest this weekend wants one, b/c this host is ONE OF MY BEST and I want to help her get hers as soon as possible if she wants it. She has almost the whole catalog, so, she wants a lot of the new products.

 

[Morvin]

Definitely, it is disappointing...but mid November isn't that far away. Other products in the past that were stop sell were a much longer wait! Remember the Chillzanne Rect. Server? I can't remember how long it was but it seemed like MONTHS!
Also, Pampered Chef is a DEBT FREE company. They wouldn't want to order a TON of things, then no one wants them. If this were the case, and PC was in debt up to their eyeballs, WE AND OUR CUSTOMERS would be paying for it!

Definitely count our blessings! We do have a catalog plum full of awesome products! And these products are just on hold... they will come back. Just do good customer care, let the customers who ordered these things know when to expect them. PC just may send out a "sorry" gift... They have done it before. Like "letscook04" said, they sent out the Chili, Soup, and Stew cards before...
Hopefully it will arrive before Thanksgiving,... I'm sure that Covered Baker would get used a lot over the holidays!

Happy Selling!

where does it say Mid November?? I can't find where it say that!! Do you mean it will only be on stop sell until mid November??

Heather

 

[BethCooks4U]

where does it say Mid November?? I can't find where it say that!! Do you mean it will only be on stop sell until mid November??

Heather

I think she was going by the expected delivery date of backordered stone?

 

[AJPratt]

I have been thinking about ordering it and I just might!

 

[britishchef]

Beth, I e-mailed you. Go ahead and give it to your DIL, I can live without it until I can earn it in the UK! It was just disappointing to have it happen twice in a row.

 

[AJPratt]

britishchef: I hope you'll still be around on CS!

 

[GeorgiaPeach]

Please don't manipulate your show dates!

If you have any host this weekend that want either product, you could always back date the show to prior to yesterday and submit it by Monday to get them on the back-ordered list to not have to wait to have another show when they become available. That is what I am planning to do if my host or guest this weekend wants one, b/c this host is ONE OF MY BEST and I want to help her get hers as soon as possible if she wants it. She has almost the whole catalog, so, she wants a lot of the new products.

Hey guys, BE CAREFUL! I understand the frustration and wanting to keep our customers happy but changing a show date is against PC policy and if you are audited, can get you in more trouble than just having a disappointed host/guest.

It's been said many times in this thread....our customers will follow our lead. You can let them know that you are just as bummed as they are but it's a temporary thing, not permanent. I'm going to collect names of those that are interested in both items and when they become available I'll put together a catalog show. Based on how many half price items are earned for the show, I'll pick that many names to get the Baker at half off.

If your customers understand that this is a TEMPORARY situation that is out of the control of you and PC (remember, it's the distributor that can't keep up with the demand!, not PC) and that you are trying to do something to help them once it does come available, I believe they will appreciate your efforts.

I've been doing this longer than alot of you and I have seen this happen before. I have NEVER lost a customer over a stop sell item!!! My guess is that you won't either IF you don't show your frustration with the company over something like this. People will pick up your frustration and begin to think...if one of their own consultants is unhappy with this company, maybe I should be too.

 

[PamperedPaula]

Lisa DeWees -- WELL SAID. This is not the first time something like this has happened. It happens all the time, not only in PC. It will all be fine so let's just deal and move on with our shows. Just my opinion. I am not trying to be mean or anything, but it is a temporary situation that you can deal with.

 

[jrstephens]

Sorry I did not mean to offend anyone by my suggestion. I just thought it was something that could make everyone a little happier not cause more problems.

 

[schel]

Hey guys, BE CAREFUL! I understand the frustration and wanting to keep our customers happy but changing a show date is against PC policy and if you are audited, can get you in more trouble than just having a disappointed host/guest.

It's been said many times in this thread....our customers will follow our lead. You can let them know that you are just as bummed as they are but it's a temporary thing, not permanent. I'm going to collect names of those that are interested in both items and when they become available I'll put together a catalog show. Based on how many half price items are earned for the show, I'll pick that many names to get the Baker at half off.

If your customers understand that this is a TEMPORARY situation that is out of the control of you and PC (remember, it's the distributor that can't keep up with the demand!, not PC) and that you are trying to do something to help them once it does come available, I believe they will appreciate your efforts.

I've been doing this longer than alot of you and I have seen this happen before. I have NEVER lost a customer over a stop sell item!!! My guess is that you won't either IF you don't show your frustration with the company over something like this. People will pick up your frustration and begin to think...if one of their own consultants is unhappy with this company, maybe I should be too.

Now you got me scared. I Have two outstanding shows from 10/8/06 and 10/8/06 which are both due to close by this Saturday. So I don't think anyone ordered the DCB, but I know I did get a few orders for the DB's so am I going to have a problem with this?

I also have a show 10/15/06 and to my knowledge, I don't think she has any outside orders yet, so when I do her show, I shouldn't bring the two items right?

Schel

 

[lkspeir]

I'm really disappointed - didn't the home office think we were going to sell a TON of these!!!

 

[mommyhugz1978]

I have only been selling PC for six months and I just got my sample products all excited to show them at my shows this month.. and now I can't bring two of my fave things.. I wonder if we all emailed HO about how we are really frustrated with this it might get them on the ball with finding a new vendor or distrubutor for those products.....

 

[Teresa Lynn]

I don't think it has anything to do with Doris not being in charge,
We had some issues when she was at the helm too,

It is the something all businesses go thru, the difference may be the consultants you know in other direct sales didn't dwell on it, or they changed their focus to other great products in their line.

Instead of being down about the things we can't change do something positive for your business. Make calls, send cards to preferred hosts/customers etc, book a craft fair. Do something to " replace" the business you feel like you are losing due to the stop sell items.
Teresa

 

[mommyhugz1978]

Thank you Teresa,
I think instead of us all bashing on what is happend, we need to do our best to inform our customers and hostess, about these proudcts and move forward with our selling season. And getting angry at each other doesn't help either. We are all on here for one reason or another and sometimes it is just to vent. Just be nice, we are all human after all if we were perfect wouldn't be godly like??? Just food for thought

 

[jrstephens]

We are all on here for one reason or another and sometimes it is just to vent.

I agree. Although, I may vent and be frustrated on here does not mean I will let it show to my customers. I feel like here I can share my aggravations with other aggravated consultants.

 

[chefann]

Look on the bright side, at least we were notified by HO and can inform our customers. I've hosted parties for other companies and had problems with back-ordered/stop-sell items that were far worse than what we experience. (In fact, I just took delivery on one, and one item in the host bonus had been substituted. And the item that was gone was the one I really wanted. poot.)

It's a good thing, really. Not being able to keep up with the demand just means that every one of us has been doing a better job selling the new stuff than HO expected.

And at least it's a stop sell for inventory purposes rather than quality (like the Chillzanne lunch box and original Woven Selections).

 

[ChefBridgetA]

Hopefully this wont last long. In 2004 when I first sold PC this happened with some of the cranberry stoneware and my guests and hosts were disappointed but still had great shows. I took from the e-mail that it was the manufacturers that couldn't keep up with demand. Did I read it wrong? Back then I sold gift certificates in place of the stoneware that was on stop sell and then as soon as the items came off stop sell the guests were able to go online and use their gift certificates to buy the stoneware they wanted.

 

[chef-kina]

Bridget that is a good idea! I may just have to try that! Thanks!

 

[GeorgiaPeach]

I agree. Although, I may vent and be frustrated on here does not mean I will let it show to my customers. I feel like here I can share my aggravations with other aggravated consultants.

Jennifer, I understand and hope you didn't think I was singling you out. This site offers us many great opportunities...to share, to vent, to expand our businesses.

My biggest fear many times reading some of the posts is that there are SO many new consultants on here (many with less than 1 yr experience) that might begin to think that some of these problems (hosts not returning calls, bounced checks, stop sell) are the norm instead of the exception. I don't want them to get scared off by some of the "vents".

I've been with PC for over 8 years and completely understand the need to vent But at some point we need to quit "beating the dead horse" and help each other look at ways to turn this around and put a positive spin on it....turn orders into catalog shows, sell gift certificates, etc.

That was my point. Sorry if I sounded like a mother scolding her children

 

[lacychef]

Well put Lisa

 

[AJPratt]

Well... I just ordered mine.

 

[gratergirl]

I have a show scheduled for this Friday which won't close until after the 18th because the host will have money after the 18th so what do I do about the orders of $300 that she already has gotten for outside orders??? This is going to upset a lot of people. It makes us as consultants look bad. I did copy and paste the email from HO to an email to the host. But I will also announce it to the people at tomorrow's show. Just very depressing!

 

[soonerchef]

I agree. Although, I may vent and be frustrated on here does not mean I will let it show to my customers. I feel like here I can share my aggravations with other aggravated consultants.

I was going to just write the same thing...where else are we to vent? It's not like our spouses will really understand when we say "you know I can't believe that they put the DCB and DBS on stop sell!" My hubby would be saying "oookay, it's just kitchen stuff anyway...what's the big deal!"

 

[quiverfull7]

I think this gift certificate idea is awesome! I have a host who has a goal of an over $1000 show because she has her wish list made out and wants everything but her host special for free! and she'll make it.. 2 weeks ago she was at $575 with outside orders and the show isn't until Nov 4th. I was worried that many might want the two stop sell items but I think suggesting the gift certs and maybe offering to help redeem them asap upon availability is the greatest way to keep our hosts with their sales and show we are doing all we can in customer care. Thanks SO much for that suggestion!!!!!!!

 

[lisacb77]

Question...I know the email said that shows submitted by Monday would be honored on the backorder. I have a catty show that was supposed to close 10/6 and now will close 10/13. That would be fine, right? That was how I understood it.
I know catty shows don't really have a "date" except the close date, but in this case, I should leave it at the original date correct? I would not think of changing a cooking show date EVER but I know sometimes our catty hosts take longer than they think and so I have to keep changing the close date. But at least they are still getting orders!!!

 

[GeorgiaPeach]

Lisa,

Your catalog show should be just fine. Just submit it before the cutoff.

 

[BethCooks4U]

Lisa,

Your catalog show should be just fine. Just submit it before the cutoff.

And date it when you were SUPPOSED to close it (10/6). The interpretation I am hearing is that the show must have been held by the 10th and submitted by the 16th to allow those orders to count toward the show.

 

[AJPratt]

So, is anyone going to use the stickers or just tell people its on hold?