When Is the Best Time of Day to Call Customers?

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Discussion Overview

The thread explores various opinions on the optimal times to call customers for different purposes, including customer care calls, host coaching, and booking inquiries. Participants share their personal experiences and preferences regarding timing.

Discussion Character

  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant mentions that calling from 7-9 P.M. is effective, especially on Sunday evenings when most people are home.
  • Another participant finds that between 11 A.M. and 12 P.M. and 7 P.M. to 8 P.M. are good times to reach people.
  • One participant shares that they read about calling during bad weather, as people are less likely to be out.
  • Another participant states they typically call between 7 and 9 P.M. and also make calls from 2-4 P.M. on weekends.
  • One participant, identifying as a consultant, prefers making contacts in person rather than over the phone.

Areas of Agreement / Disagreement

Views differ regarding the best times to call, with no clear consensus emerging on a single optimal time.

Contextual Notes

Participants share their experiences based on personal schedules and local habits, reflecting a variety of approaches to customer outreach.

Who May Find This Useful

Consultants looking for insights on customer call timing may find the shared experiences relevant to their own practices.

K
klcpdm
Messages
18
8am - 12pm

12pm - 4pm

4pm - 7 pm

7pm - 9 pm

When is the best time to call customers whether it be for ccc, host coaching or trying to get bookings?
 
That will vary. If you are planning to call someone you've met, and can actually "schedule" the return call, that is probably the best way to do it.

Generally, though, I find that most people are home on Sunday evenings. I usually call from 7-9 P.M.

Hope that helps!
Paula
 
Here where I live between 11am and 12pm and 7pm - 8 pm are great times! I catch a lot of people at 11am...not sure why though.
 
I read somewhere that days with bad weather makes the best time to call. People are less likely to be out.
Bobby
I make most of my contacts in person. I don't like the phone.
 
I make calls between 7 and 9 usually. If I get home from work at 4 and I know there are certain people I can reach at that time, I'll call until 5. On weekends, I generally try to call from 2-4.
 

Frequently Asked Questions

When is the best time of day to call customers?

The best time to call customers is typically between 10 AM and 12 PM, and then again from 2 PM to 4 PM. These time slots are often when people are settled into their day but not yet overwhelmed with tasks.

Should I consider the time zone of my customers?

Yes, absolutely! It's important to consider the time zone of your customers to ensure you're calling at a convenient time for them. Always adjust your calling schedule based on their local time.

Are there specific days of the week that are better for calling?

Generally, mid-week days like Tuesday, Wednesday, and Thursday are considered the best for making calls. Mondays can be hectic as people catch up from the weekend, and Fridays may be less effective as people prepare for the weekend.

What if I can only call during evenings or weekends?

If evenings or weekends are your only options, aim for early evenings during the week, around 6 PM to 8 PM, or early afternoons on weekends. Just be mindful that some customers may prefer not to be contacted during their personal time.

How can I determine the best time for my specific customers?

The best way to determine the optimal calling times for your specific customers is to ask them directly. During previous interactions, you can inquire about their preferred times for receiving calls, which can help you tailor your approach.

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