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Customers who say "I'll call you"

cheflorraine

Member
Gold Member
May 19, 2009
375
3
I've had a number of customers lately who were initially interested in booking a party, but when I've followed up, they say they're too busy now, etc, etc, which is fine, but they tell me quite clearly that "I have your number - I will call you when I want to book a show"
How do you respond? I always have the gut sense that if I leave it at that, they'll never get around to calling me, even though they seemed quite interested.

Any suggestions?
 

Chef Kearns

Legacy Member
Gold Member
Feb 8, 2005
3,323
6
I would set a time that I want to hear from them by...My response would go like this, "That's great Shelly, but if I don't hear from you by next Thursday I will give you a ring back, okay?" That way she knows that you'll be following up and you haven't left the ball in her court. Because seriously they so rarely call back you have to assume they won't.
 

esavvymom

Legend Member
Staff member
Sep 8, 2008
7,895
146
I think she meant that they'll call you sometime "in the future", not necessarily in a few days. At least- that's how I always mean it when I'm the one saying it. (Course, I'm typically the type who WILL...but as Tammy Stanley says, a "customer who calls YOU is a rep in denial!" :D)


Maybe you could ask her if she would like to be on your newsletter (if you have one), or if she'd like to be kept up to date from time to time with any specials PC is having for items on her wish list. ?? Not sure...I'll be looking for advice on this too. Since I'm the type who GAVE that response, trying to think of what I would want to hear from the consultant that wouldn't annoy me (sorry- I tend to think like a host!).
 

wcsis

Member
Sep 25, 2009
222
6
I think this would be a good response.

"It's my job to keep in contact with my all my Pampered Chef fans! Just let me know when you would like me to call again I will put a reminder on my calendar."

This way you are giving them the control they may need to not feel pushed and you maintain control of contacting without feeling like a pest. (they did, afterall, tell you when to call back and should be expecting you to call, right?)
 

Morgan032032

Member
Nov 5, 2009
64
0
I had a similar situation at my show last night! I talked to a guest before I started the demo and she was saying how she has sooo much PC stuff but still wants a ton more. I said that she should DEFINITELY host a show so she wouldn't have to pay for it all, and she said she really wanted to. When we did check out, I tried to book a date with her, but she said she wanted to wait a while because she is working full-time, writing her thesis for a master's program, AND taking night classes. I totally understand that--she has got to be stressed out--so I think I'M just going to call HER in May since that's when her classes will end (she kind of gave me the whole.."oh yeah we'll figure out a date later on or whatever...").
I wouldn't wait for a guest to call you. I'm a pretty new consultant, but so far I've found out of the 3 or 4 guests who said they would call me with their order or something later on, they never did. We've got to take the initiative and make the calls..but I think sometimes it's best to give them a little room so we're not overbearing and annoying! :) I'm with esavvymom..I tend to think like a host, too!
 

pampered1224

Legacy Member
Silver Member
Apr 13, 2004
3,784
40
One tool we have in our arsenal to get those guests to commit to something is the 6 month mark. Make sure that they totally understand that part of the PAST HOST BONUS program. If they give you the I will call you thing, tell them that so and so will get another discounted product when they book by such and such a date and that you would like them to call you about a month before that. Or you would like to call them. Then book them on a fictional date about 4 or 5 months out in P3 so you get a message later on to follow up. Then right in front of the iffy person, you pen - not pencil - in a "You will call them date" on your paper calendar. Lastly you make absolutely sure you tell the current host about the booking possibility and make sure the person himming and hawing knows they know, it is more likely to happen. (Yes, it is blackmail of a sort but, hey, it is all we got!)
 

Becca_in_MD

Veteran Member
Gold Member
Jan 9, 2009
1,466
11
"That would be great for you to give me a call. But, I know we all get busy. Is it OK that if I haven't heard from you that I give you a call (insert appropriate time frame here)?"
 

pjpamchef

Member
Silver Member
Oct 28, 2005
449
1
"That would be great for you to give me a call. But, I know we all get busy. Is it OK that if I haven't heard from you that I give you a call (insert appropriate time frame here)?"

FYI it took me years to realize they are not going to call me!!
This is my job, not theirs, they are not thinking about me!!!
When you ask permission to call them, you will be able to qualify them as a lead or not. If they are "no, I'll call you", you now know they most likely weren't all that into it.
 

raebates

Legend Member
Staff member
Dec 6, 2005
18,357
437
With those customers I'll ask if they want me to be in touch once I know about the new products for the next season. Or, I'll tell them that if I don't hear from them by a certain date I'll get in touch with them.
 

baychef

Senior Member
Silver Member
Mar 27, 2005
2,882
43
  • #10
FYI it took me years to realize they are not going to call me!!
This is my job, not theirs, they are not thinking about me!!!
When you ask permission to call them, you will be able to qualify them as a lead or not. If they are "no, I'll call you", you now know they most likely weren't all that into it.

My immediate response the the thread title was....THEY WON"T!!!

I like the suggestions I am reading!
 

cewcooks

Advanced Member
Dec 29, 2007
553
0
  • #11
The suggestions were great I just had this very same thing happen to me from a past host who had a awesome show last March.. she said she would call on thursday and I said ok, knowing in the back of my mind she would not, I just didn't know how to respond.. I didn;t want to lose her business for the future..
Thanks for the tips
 

esavvymom

Legend Member
Staff member
Sep 8, 2008
7,895
146
  • #12
Tammy Stanley said this was one of the 'tests' of whether someone was truly interested or not. She said if you call and when you ask if this is a bad time, if she says it's a 'bad time' or she's busy, tell her "I can call you back in 30 minutes, unless you'd rather pick another time." She'll either tell you to go ahead and call her back in 30 minutes or she'll tell you WHEN to call her back because she actually is willing to talk to you. OR She'll end up saying something like "Just try back at a later time". If she says "Just try back at a later time", that means she probably is NOT interested. After all, she's not giving you any clear direction, which typically is a signal that she's not interested.

I think you can also count the "I'll call you" in there with the "just try back...".

I personally wouldn't waste too much time trying to chase this person down or convince them otherwise. If they are on your newsletter, fine- keeps your name in front of them. And then move on to those customers who do want to talk to you.
 

Bren706

Senior Member
Gold Member
Mar 21, 2007
2,395
27
  • #13
I am also one of those that will jsut ask if it is okay to call them back if I haven't heard from them by a certain date.
 

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