When Is the Best Time of Day to Call Customers?

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Discussion Overview

This thread explores the best times to call customers for various purposes, including customer care calls, host coaching, and booking inquiries. Participants share their personal experiences and opinions on when they find success in reaching customers.

Discussion Character

  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant mentions that they find success calling customers around 7 PM to 9 PM, as they tend to reach real people during that time.
  • Another participant, identifying as a consultant, states that there is no "right" time to call, as everyone's schedules vary significantly.
  • Several users note that calling during the day often leads to voicemail, expressing frustration with this experience.
  • One participant suggests asking customers directly when they prefer to be contacted, highlighting that preferences can vary widely, such as some moms preferring calls after their children are in bed.

Areas of Agreement / Disagreement

Views differ on the best times to call customers, with no clear consensus emerging on a single optimal time.

Contextual Notes

Participants share their personal experiences and observations regarding customer availability, influenced by factors such as caller ID and individual schedules.

Who May Find This Useful

This discussion may be of interest to consultants looking to optimize their customer outreach strategies based on shared experiences within the community.

K
klcpdm
Messages
18
7am - 11am

11am - 3pm

3pm - 7 pm

7pm - 9 pm

When is the best time to call customers whether it be for ccc, host coaching or trying to get bookings?
 
Although I did not respond to the poll...9 am to 9 pm 7 days a week! There is no "right" time...everyone's lives are so different. Also, in the world of caller ID...the person on the other end may be controling when they pick up the phone AND depending if they want to talk to that person.
 
I tend to get a real person when i call around 7ish... so i put 7-9. When i call during the day I tend to get voicemail after voicemail! Ugh.
 
baychef said:
Although I did not respond to the poll...9 am to 9 pm 7 days a week! There is no "right" time...everyone's lives are so different. Also, in the world of caller ID...the person on the other end may be controling when they pick up the phone AND depending if they want to talk to that person.
Click to expand...

I agree with Ann--ALL THE TIME!!!! :)
 
Ask your customers when the best time for THEM is! That's why HO has a "best time to contact" line on the order forms. Some moms like to get calls after the kids are in bed (after 9pm), but some would rather get a call in the morning. ASK! Then you can plan your calls and do a couple in each time period so you get fewer machines.
 
  • Thread starter
  • #6
Thank you all for responding to this poll! it helps to know what other people do.
 

Frequently Asked Questions

When is the best time of day to call customers?

The best time to call customers is typically between 10 AM and 12 PM, and then again between 2 PM and 4 PM. These times are often when people are settled into their day but not yet overwhelmed with tasks.

Should I consider time zones when calling customers?

Yes, absolutely! Always be mindful of the time zone your customers are in. What may be a convenient time for you could be too early or too late for them. Adjust your calling schedule accordingly.

Is there a specific day of the week that is better for calling?

Many find that mid-week days, such as Tuesday and Wednesday, are often the best for making calls. Mondays can be hectic as people catch up from the weekend, while Fridays may find customers winding down for the weekend.

What if my customers have different schedules?

If your customers have varying schedules, consider sending a quick message or email to ask when they would prefer to be contacted. This shows respect for their time and can lead to more productive conversations.

How can I track the best times to call my customers?

Keep a record of your call results, noting when you have the most successful conversations. Over time, you can identify patterns that indicate the best times to reach your specific customer base.

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