What's the Best Way to Communicate: Out of Box Calls or E-Mail?
- Thread starter ginamkiely
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Discussion Overview
The thread explores preferences for communication methods among Pampered Chef consultants, specifically comparing out of box phone calls and emails. Participants share their experiences and thoughts on the effectiveness and comfort levels associated with each method.
Discussion Character
- Opinion-based
- Anecdotal
- Exploratory
Main Points Raised
- One participant, identifying as a consultant, expresses a preference for email over phone calls, noting comfort and response rates.
- Another participant shares their experience that customers tend to prefer email communication, often receiving quicker responses through this method.
- Some participants suggest a combination of both methods, with one stating that calling first and then following up with an email feels more personal.
- One consultant mentions using phone calls for out of box contacts but feels overwhelmed by the volume and prefers to send emails after shows.
- Several users indicate that they receive more replies from emails compared to phone calls.
- One participant notes the importance of customer care calls for business growth, sharing that they learn more about customers through phone conversations.
- Another participant mentions the challenge of making morning after calls, despite recognizing their potential benefits.
- One consultant describes their routine of sending thank you emails and follow-ups, emphasizing the personal touch of phone calls.
Areas of Agreement / Disagreement
Views differ on the effectiveness of phone calls versus emails, with some participants favoring emails for their convenience and response rates, while others advocate for the personal touch of phone calls. No clear consensus emerges on the best method.
Contextual Notes
Participants share varied experiences based on their individual comfort levels and business practices, reflecting a range of communication styles within the consultant community.
Who May Find This Useful
Consultants looking to understand different communication strategies and preferences within the community may find this discussion relevant.
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I do OOB contacts via phone calls. I'm not that great at staying on top of them (trying to get better) because sometimes they're pretty late. Oh well, better late than never. I prefer these to Morning After Calls. I do send an email to all guests who gave me their email address the day or two (or three!) after the show with a thank you, a review of host benefits, a blurb about recruiting and all of the recipes that I made at the show. Since I do the emails, I feel it's a little over-kill to do big MAC calls AND OOB calls. I'd rather get my name back in front of their face with OOB calls since it's usually a month or so after the show.
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I don't like to do MAC calls (out of my comfort zone) but when I'm running my business like I want to, I will send a morning after email. I let them know that they can add to their order with no increase in shipping. I like the idea of including the recipe I used at the show they attended. This might be helpful in getting even more people to share their email addresses with me.
Frequently Asked Questions
What are out of box calls in direct sales?
Out of box calls refer to phone calls made to potential customers or team members shortly after they have shown interest in a product or opportunity. These calls are typically made to establish a personal connection, answer questions, and provide additional information that may help in the decision-making process.
What are the benefits of using out of box calls?
Out of box calls allow for immediate interaction, enabling you to gauge the customer's interest and respond to their questions in real-time. This personal touch can help build rapport and trust, making it more likely for the customer to engage further with your offerings.
What are the advantages of using email for communication?
Email communication provides a written record of the conversation, allowing both parties to refer back to the information shared. It also gives the recipient time to consider their response without the pressure of a live conversation, which can be beneficial for those who prefer to process information at their own pace.
When should I choose out of box calls over email?
Choose out of box calls when you want to establish a personal connection, clarify complex information, or when you believe the customer may have immediate questions or concerns. Calls can be particularly effective for follow-ups or when trying to close a sale.
Are there situations where email is more effective than calls?
Yes, email is often more effective for sharing detailed information, such as product specifications, pricing, or promotional materials. It is also preferable when dealing with customers in different time zones or when you anticipate that the recipient may need time to think about their response before engaging in a conversation.
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