What Would Ya'll Do Call or Online?

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Discussion Overview

This thread discusses experiences related to a supply order issue, specifically whether to call customer service or make an online adjustment for missing items. Participants share their personal experiences with the process and the challenges they faced.

Discussion Character

  • Anecdotal, Opinion-based

Main Points Raised

  • One participant describes a significant issue with a supply order, noting that only a fraction of the expected items were received.
  • Another participant suggests calling customer service and speaking to a supervisor.
  • One participant shares their experience of long wait times when trying to reach customer service, expressing concern about being perceived as a problem.
  • Another participant recommends making an online adjustment and sending an email to express disappointment.
  • One participant recounts their experience of being put on hold and ultimately opting for voicemail after not being able to speak with a supervisor.

Areas of Agreement / Disagreement

Views differ on whether to call customer service or use an online adjustment, with some participants advocating for one approach while others prefer the alternative.

Contextual Notes

Participants are sharing personal experiences related to supply order issues, highlighting the challenges and frustrations encountered during the process.

Who May Find This Useful

Consultants experiencing similar issues with supply orders may find the shared experiences and viewpoints relevant to their own situations.

kaseydee
Gold Member
Messages
1,104
My supply order from 2/1 that was a major ordeal finally arrived Sat & today. Problem is in the box today I only rec'd 7 of the 28 items that should have been in the box & no other boxes show to be out there. I had 5 of 5 boxes & received them all. Would you call this in or do an online adjustment? Never had this much missing before.
 
I'd call if I were you. Talk to a supervisor.
 
  • Thread starter
  • #3
Thanks Linda! I just called & the wait time was up to 6hrs & I chose to hold. Then in holding my phone on my shoulder I hung up. So I called right back & now the wait time is up to 3+hrs so I am going to try to hold a little while & see what happens. I don't want to seem like a bug or problem child. Crazy after more than a year this is my first real issue w/an order.
 
I would just do an online adjustment and then send an email letting them know how disappointed you are.you can do an online adjustment for supply orders just like you do for shows. It's 123456S1234. Check your packing slip for the full #.
 
  • Thread starter
  • #5
When I got through they didn't really want me to talk to a supervisor. She put me on hold & came back & said they were all on the phone & she could help me or transfer me to voicemail. I chose voicemail. I finally entered in all 21 item numbers in that were missing via online adjustment. I doubt I get a call back. Thanks for all your help!
 

Frequently Asked Questions

What is the difference between a call and an online Pampered Chef party?

A call party typically involves a live phone or video conference where participants can interact in real-time, ask questions, and see product demonstrations. An online party, on the other hand, is usually hosted on social media platforms or websites where guests can browse posts, watch videos, and engage at their own pace over a set period.

Which format tends to have higher sales, call or online parties?

While both formats can be successful, online parties often reach a wider audience since they can be shared easily and accessed at any time. However, call parties can create a more personal connection, which may lead to higher engagement and sales from attendees who prefer direct interaction.

How do I decide whether to host a call or an online party?

Consider your audience's preferences and comfort levels with technology. If your guests are more tech-savvy and enjoy social media, an online party might be best. If they prefer face-to-face interaction and personal engagement, a call party could be more effective.

Can I combine both formats for my Pampered Chef party?

Yes, many hosts choose to combine both formats by starting with a call party for product demonstrations and then transitioning to an online party for ongoing engagement and sales. This approach allows you to cater to different preferences and maximize participation.

What tools do I need for hosting a call party?

For a call party, you'll need a reliable phone or video conferencing platform (like Zoom or Skype), a good microphone, and a clear presentation of the products. It’s also helpful to have visual aids or samples to show during the call to enhance the experience for your guests.

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