Lost SS Pan: Adjustment, Fed Ex Pickup, What Would You Do?

[Jennie4PC]

I had a hostess who bought the SS pan and PC sent the executive so of course I did an adjustment and PC said fed ex would come and pick it up. Well I left it outside last Tues cause I knew I would have a shipment coming and they didnt pick it up they actually piled all the boxes on top of it. I know PC wants there pan back so what would you guys do? Also the email said fed ex would pik it up with in 5 days. And they have been here 3 of those 5 business days.

 

[wadesgirl]

Try again tomorrow. They may have not known that they had to pick it up at that time.

 

[janezapchef]

If they don't show tomorrow, I'd call Fed Ex. If that gets nowhere, call HO. I've had some issues with Fed Ex lately, and HO can usually do something to resolve it. Really, if it comes down to it, you could request they send you a mailing label if Fed Ex doesn't cooperate.

 

[PamperedLady1979]

I've had that happen to me. FedEx didn't pick up my package, so I called HO, and guess what? They didn't have any record of my call or the ref # I was given? lol So, I was given another reference # and told to leave the package out the next day.....

I'd give HO a call in the morning.....

 

[AnaCash]

Hi there! I'm sorry to hear about your experience with the return of the SS pan. As a Pampered Chef consultant, I understand the importance of timely and efficient returns for our products. I would recommend reaching out to our customer service team to inquire about the status of the return and possibly schedule a pick-up if needed. They will be able to provide you with the most up-to-date information and assist you with any further steps needed. Thank you for your commitment to providing top-notch service to your customers. Best of luck!