Amazing Customer Service: A Heartwarming Story of HO Going Above and Beyond!

[cincychef]

Just wanted to let you know that I got an email last night from a Dec host who was supposed to have had her show for 2 days already. She said the Fed Ex tracker was saying delivered but she never got her boxes. I looked into it further and she lived in and apartment and Fed Ex had made an exception and delivered them before she got home. Turns out her neighbor saw the boxes delivered and saw them sitting there and then at six looked out the door and they were gone!! before the host got home. Who would do that!!! Anyway she was really upset and I was thinking here goes my day trying to get this straightened out. I called HO and explained everything, told them there were Christmas gifts on the order and they are overnighting a whole new show to my address!!!!! Can you believe that? I am so happy to work with a company that would do this for a customer. Just wanted to let everyone know.

 

[wadesgirl]

Wow! I thought I was lucky they were overnighting one item they forgot to put in a box!

I submitted a show last night that will arrive Saturday, they are really on the ball right now!

 

[MORFIA]

they want to make sure if we run out of rooms we can take over your place---in Jan---

 

[its_me_susan]

Just wanted to let you know that I got an email last night from a Dec host who was supposed to have had her show for 2 days already. She said the Fed Ex tracker was saying delivered but she never got her boxes. I looked into it further and she lived in and apartment and Fed Ex had made an exception and delivered them before she got home. Turns out her neighbor saw the boxes delivered and saw them sitting there and then at six looked out the door and they were gone!! before the host got home. Who would do that!!! Anyway she was really upset and I was thinking here goes my day trying to get this straightened out. I called HO and explained everything, told them there were Christmas gifts on the order and they are overnighting a whole new show to my address!!!!! Can you believe that? I am so happy to work with a company that would do this for a customer. Just wanted to let everyone know.

Wow is right! I had a similar situation once too where the boxes were dropped off at a house in a "questionable area" - the boxes disappeared. HO resent the entire show again! Not overnight, but it wasn't the holiday season. I was floored!

 

[finley1991]

I love how they take such good care of us!!!Be sure to send an e-mail to the Solution Center saying how great they did on this. They REALLY REALLY REALLY appreciate stuff like that!PS: I know because each year my team and I send a holiday card to each department at HO. One time I called for an adjustment and the rep I had thanked me for the card. They really need to know we appreciate them... most of the time they only hear from us if there is a problem.

 

[ughubug]

Wow, thoughtful. Thanks for the idea