What Happens When UPS Loses Your Custom Stamp Order?

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Discussion Overview

The thread discusses experiences related to lost shipments of custom stamps and the customer service responses from the companies involved, particularly Merrill and UPS. Participants share their personal experiences with shipping issues and the resolutions they received.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant shares their experience of ordering a custom stamp for catalogs and facing a lost shipment with UPS, but noted that Merrill promptly reprocessed the order and shipped it quickly.
  • Another participant expresses a negative opinion about FedEx, humorously suggesting that whoever has the lost stamp might inadvertently gain business from it.
  • One participant mentions a past experience with Merrill where they received postcards without a photo, but Merrill allowed them to keep the originals and sent a new set quickly.
  • Another participant highlights the importance of customer service, noting that both their company and Merrill prioritize it.

Areas of Agreement / Disagreement

Participants generally agree on the positive customer service experiences with Merrill, though there are differing opinions about UPS and FedEx.

Contextual Notes

The discussion reflects personal experiences with shipping services and customer support, particularly in the context of custom orders relevant to Pampered Chef consultants.

Who May Find This Useful

Consultants who rely on shipping services for their business materials may find these shared experiences relevant when considering which companies to use for their orders.

kaseydee
kaseydee
Gold Member
Messages
1,104
I ordered another stamp w/out my address on it for my catalogs a jacket & bags. I'm waiting to stamp my new catalogs w/my new stamp b/c it has my website address on it but NOT my personal address. UPS showed my shipment "train late" on 2/12 & nothing since. So I called UPS & the girl said call Merrill b/c its lost.:cry: I called Merrill & they are doing my order again & shipping it 2day!! Can you believe it??? :eek: I was shocked since my stamp is something they can't resale if it is ever found.
 
Nice of them to oblige. Fed Ex IMO stinks for lack of better word. Who ever has your little stamp I hope they stamp away!! LOL You may get business you didnt think you'd had. :)
 
Merrill is actually really good about these things. I ordered 1200 Postcards that were to have my photo on them some time ago. They arrived with all the correct info but no photo. They let me keep the originals and 2nd day aired me the new set :) I like them just not a lot of their products.
 
Guess that is why we use them - Customer service is a high priority with our company and theirs!! Lovin' it!
 
vwpamperedchef said:
Nice of them to oblige. Fed Ex IMO stinks for lack of better word. Who ever has your little stamp I hope they stamp away!! LOL You may get business you didnt think you'd had. :)
Click to expand...

Merill ships UPS - UPS lost it...
 

Frequently Asked Questions

What should I do if UPS loses my custom stamp order?

If UPS loses your custom stamp order, the first step is to contact UPS customer service to report the issue. They will initiate a trace to locate your package. Additionally, reach out to your Pampered Chef consultant or customer service for assistance and to discuss potential solutions.

Will I be refunded if my custom stamp order is lost by UPS?

Typically, if UPS confirms that your package is lost, you may be eligible for a refund or replacement. Check with your Pampered Chef consultant or customer service for their specific policies regarding lost orders.

How long does it take for UPS to determine if my package is lost?

UPS usually takes about 8 to 10 business days to complete a trace and determine if a package is lost. During this time, they will attempt to locate the package and provide updates on the status.

Can I track my custom stamp order to see its status?

Yes, you can track your custom stamp order using the tracking number provided by UPS. This will give you real-time updates on the status of your shipment and help you determine if there are any delays or issues.

What if my custom stamp order is marked as delivered but I haven't received it?

If your order is marked as delivered but you haven't received it, check with neighbors or other household members to see if they may have received it by mistake. If you still can't locate it, contact UPS to report the issue and discuss next steps with your Pampered Chef consultant or customer service.

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